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May 23rd, 2011, 12:52 AM
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#1 |
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New Boot
Join Date: Jul 2010
Location: Tallinn, Estonia
Posts: 7
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Cineform crash on sequence open
Opening a sequence with Cineform files produces a crash.
- Having files online or offline makes no difference. - If project is saved with a sequence open, project crashes on open - Can open sequence in source monitor - Can open sequence if nesting the sequence into another sequence and then opening through that one - In any case, an open sequence will crash within 2-3 minutes Already posted a trouble ticket. Crash reports in the attachment. Problem Type Technical Issue::Crash or Bug Operating System Windows::7::64-bit CineForm Product Neo3D Serial Number Trial Version and Build Number 5.5.1.323 Processor Type Intel::Core::2 Duo Processor Model # T7300 2.00GHz System Memory (RAM) 4 GB Video Card Make/Model NVIDIA GeForce 8400M GS Video Drive Dedicated single video drive NLE Version Adobe::Premiere::CS5.5 Camera/Deck Model Canon EOS 60D |
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May 23rd, 2011, 07:56 AM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Re: Cineform crash on sequence open
Do not use nesting, that is fllakey. If the failure happens without nesting, please contact support. If it is a 2D project also try the desktop mode for the playback engine. This forum is not for support issues, it is for communicate with other users. Technical stuff like crash logs is not of other users, yet support loves that stuff.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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