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GY-HD 100 & 200 series ProHD HDV camcorders & decks.


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Old April 1st, 2008, 09:14 AM   #1
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Join Date: Sep 2005
Location: Ft. Myers, FL
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43 Days And Counting For Repair

Each time I send a camera away to JVC for repair it is always a surprise as to how long it will take. This time, I sent a GY HD250 out because the firewire died (despite our best efforts of following all protocols) .

It arrived at the repair facility on Feb 20th. Today I called and they expected parts for the camera around April 16th. That is 43 days since it arrived. I am counting business days, not all days.... sigh. I hesitate to call my dealer to put pressure on them. It seems like I do that 50% of the time and I'm sure it amounts to an annoyance.

I can't even imagine someone who only has one camera having to live without it for months at a time because of this lengthy service. At least we have another camera that is presently working.

Dave B
Dave Beaty is offline   Reply With Quote
Old April 1st, 2008, 02:57 PM   #2
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Join Date: Mar 2008
Location: Tampa, Florida
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you can always check the status of your camera by going to:

http://www.jvcservice.com/Service/Re...p?PgReq=DspDta
Charles Barreto is offline   Reply With Quote
Old April 2nd, 2008, 11:55 AM   #3
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Join Date: Apr 2006
Location: Pacific NW
Posts: 431
It's very annoying to say the least.

My HD100 was out for repair for 4 weeks total because
the CCD block replacement was not in stock.

I honestly cannot understand these companies
that sell pro level cameras and think that its
ok for repairs to take so long.
Mark Silva is offline   Reply
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