P2 Store Failure at DVinfo.net

Go Back   DV Info Net > Panasonic P2HD / AVCCAM / AVCHD / DV Camera Systems > Panasonic P2HD / DVCPRO HD Camcorders

Panasonic P2HD / DVCPRO HD Camcorders
All AG-HPX and AJ-PX Series camcorders and P2 / P2HD hardware.


Reply
 
Thread Tools Search this Thread
Old January 31st, 2008, 08:05 PM   #1
Major Player
 
Join Date: Mar 2003
Location: Portland, Oregon
Posts: 605
P2 Store Failure

Hey guys,

I just finished some shooting today and got home to download about 4 8GB cards from my P2Store, but when I connected it to my computer, none of the drives showed up. Launched P2Store Manager and got the following message:

Hard drive malfunction has been detected. Please contact authorized service personnel.

Ouch. Two strange things though:

1. I can still copy cards to the drive. No error messages when I do this.

2. I just upgraded the software on the P2Store to the latest version. This is the first time I have used it since the upgrade.

Anyway, I'm guessing the data is on there, but something else is wrong. Any suggestions? Could I run DiskWarrior and recover the data? Thanks!

Peter
Peter Richardson is offline   Reply With Quote
Old January 31st, 2008, 08:16 PM   #2
Trustee
 
Join Date: Jun 2004
Location: Shibuya, Tokyo
Posts: 1,381
before you run disk warrior, you should take it to panasonic. running disk warrior might make the drive unreadible period.
Kaku Ito is offline   Reply With Quote
Old January 31st, 2008, 08:41 PM   #3
Major Player
 
Join Date: Jan 2004
Location: Singapore, Rep of SINGAPORE
Posts: 749
Just curious - what kind of error message would you expect from the P2 Store itself when you copy data in from the cards? There is no LCD on it ... just some LEDs and progress indicator bars.
TingSern Wong is offline   Reply With Quote
Old January 31st, 2008, 08:49 PM   #4
Major Player
 
Join Date: Mar 2003
Location: Portland, Oregon
Posts: 605
Some combination of blinking lights ;) In all seriousness, if the hard drive was not functional, I doubt the P2Store would copy and verify a card (which I've tested and it does). So it seems the P2Store is successfully writing data to the hard drive, it just can't get it off there.

This is the first time I've ever had trouble with the P2Store (what a great device it is!) and it only happened after I did a software upgrade on the Store. So.....hopefully it if fixable.

Peter
Peter Richardson is offline   Reply With Quote
Old January 31st, 2008, 08:53 PM   #5
Major Player
 
Join Date: Jan 2004
Location: Singapore, Rep of SINGAPORE
Posts: 749
I suspect it might not be the physical HDD itself ... but the USB interface port - is faulty. You better take it down to Panasonic first before you destroy your data.
TingSern Wong is offline   Reply With Quote
Old January 31st, 2008, 08:56 PM   #6
Major Player
 
Join Date: Mar 2003
Location: Portland, Oregon
Posts: 605
I put a P2 card in with data and copied it (using the P2Store as the card reader) no problem, so that probably rules out the faulty USB interface.

Peter
Peter Richardson is offline   Reply With Quote
Old January 31st, 2008, 09:01 PM   #7
Major Player
 
Join Date: Jan 2004
Location: Singapore, Rep of SINGAPORE
Posts: 749
What I meant was - the HDD interface to the USB port ... the input coming in from the P2 Card slot is fine ... but the output from the HDD is faulty.
TingSern Wong is offline   Reply With Quote
Old January 31st, 2008, 09:05 PM   #8
Major Player
 
Join Date: Mar 2003
Location: Portland, Oregon
Posts: 605
Gotcha. I will call Panny and see if I can get it fixed.

Peter
Peter Richardson is offline   Reply With Quote
Old February 1st, 2008, 03:38 PM   #9
Inner Circle
 
Join Date: Oct 2001
Location: Honolulu, HI
Posts: 2,053
Thanks for the info.

I'm always concerned that the P2 Store will fail without notice and take an hour's worth of material with it.
__________________
Dean Sensui
Exec Producer, Hawaii Goes Fishing
Dean Sensui is offline   Reply With Quote
Old February 2nd, 2008, 10:10 PM   #10
Major Player
 
Join Date: Mar 2003
Location: Portland, Oregon
Posts: 605
Quote:
Originally Posted by Dean Sensui View Post
Thanks for the info.

I'm always concerned that the P2 Store will fail without notice and take an hour's worth of material with it.
Me too. Amazingly, I've been using this P2Store since they first came out, and it's never had a problem. I think it has something to do with the software upgrade. The SMART status on the drive checked out ok just before I upgraded. Anyway, going to call Panny Monday to see what can be done.

Peter
Peter Richardson is offline   Reply With Quote
Old February 5th, 2008, 03:48 PM   #11
Major Player
 
Join Date: Jun 2006
Location: Grand Rapids, MI
Posts: 233
Quote:
Originally Posted by TingSern Wong View Post
Just curious - what kind of error message would you expect from the P2 Store itself when you copy data in from the cards? There is no LCD on it ... just some LEDs and progress indicator bars.
There are plenty of error messages that the drive can throw. There is a error LED and it plus the other LED's on the case blink or stay steady to give you a code. Reference the manual and you can check what error the P2store has encountered. Has happened to me a couple of times, usually something innocuous and I have never lost footage, still scared me though when it is in the middle of a shoot.
__________________
always learning
www.phillippalacios.com

Last edited by Phillip Palacios; February 5th, 2008 at 03:49 PM. Reason: spelling....ah!!!
Phillip Palacios is offline   Reply With Quote
Old March 3rd, 2008, 02:50 AM   #12
Regular Crew
 
Join Date: Sep 2004
Location: West LA
Posts: 135
I know when you are planning for a shot, it's hard to keep things straight. But as soon as something new comes up - ie software upgrade, I try to test it before I go on a shoot.

Good luck, let us know the result.
__________________
www.tangfilms.com
Jun Tang is offline   Reply With Quote
Old March 3rd, 2008, 03:02 AM   #13
Major Player
 
Join Date: Jan 2004
Location: Singapore, Rep of SINGAPORE
Posts: 749
Peter,

Any updates on your P2 Store failure? Did you managed to get Panny to fix the problem?

Thanks,
TS
TingSern Wong is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Panasonic P2HD / AVCCAM / AVCHD / DV Camera Systems > Panasonic P2HD / DVCPRO HD Camcorders

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 01:50 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network