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Sony ENG / EFP Shoulder Mounts
Sony PDW-F800, PDW-700, PDW-850, PXW-X500 (XDCAM HD) and PMW-400, PMW-320 (XDCAM EX).


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Old February 9th, 2009, 11:06 AM   #1
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Join Date: Apr 2008
Location: Mississippi State, MS
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Audio problem - F355

Just checking to see if anyone may have had this problem with a 355 before we send it back for warranty work.
Channel 1 audio, when set to the "rear" position on the audio switch does not work. It works in the front position (for the on-camera mic). We don't have a Sony wireless, so I don't know about the wireless setting, but it doesn't work when the switch is set to rear.
We've been using a Lectrosonics wireless in the rear XLR position for the past 10 months with no problem. We're just using Ch. 2 now, but we need both channels available in case we're using 2 mics.

Also, do I have to go through the dealer for warranty work or can I send it directly to Sony?

Thanks.
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Old February 9th, 2009, 12:19 PM   #2
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It could be an issue with a loose ribbon cable that links the side pannel and its control to the camera's main electronics or just a faulty switch. For warranty repairs, It is best to send the camera to your nearest Sony Service Center. Here is the info on locations and procedures for in-warranty repais:

Sony | Services and Programs

Hope this helps,

Thierry.
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Old February 9th, 2009, 02:18 PM   #3
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Thanks. I talked with Sony for the warranty repair info.
David
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