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Sony VX2100 / PD170 / PDX10 Companion
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Old September 30th, 2004, 08:18 AM   #1
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Defective PD170 and B&H

On an earlier post, I mentioned a problem I was having with a new PD170 purchased from B&H. I believe the camera has a defective tape compartment that won't latch securely without many tries. On another forum, this problem has also been reported by PD170 owners.

I also found out yesterday that B&H is closed for a holiday until OCTOBER 10. That puts me beyond their 7 day video return policy. I'm not sure what to do since B&H says on their website that returns must be accompanied by an RMA and you must call Customer Service. Well, nobody's answering their phones and all E-mail bounces back. This really ticks me off since we planned on using this camera for upcoming weddings.

Any advice would be appreciated.
Bob
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Old September 30th, 2004, 10:03 AM   #2
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Send them a fax or a letter (registered) informing them of the problem and your intent to return the camera for replacement or whatever as soon as they open.

I don't think you can just return the camera without a Returned Goods Authorization although you can check that out on their website. If they don't require it, then maybe you should send the camera back before the 7 days elapse.
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Old September 30th, 2004, 03:12 PM   #3
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Do not send the camera back without a RMA. Call them when they reopen and they will stand behind their product even though the return period has expired. A fax would also be a good idea, as Mike suggests.
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Old September 30th, 2004, 03:23 PM   #4
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Thanks guys...I sent a Delivery Confirmation letter to B&H postmarked today. Hope that covers it.
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