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Sony VX2100 / PD170 / PDX10 Companion
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Old August 15th, 2007, 11:00 AM   #16
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Join Date: Jun 2005
Location: Hamden CT
Posts: 470
Well I was suppose to receive the cam today. I didn't. Turns out the professional Sony Repair center forgot to ship it. Now they are rushing it to me overnight.


All I have to say is this repair center is the worst I have ever dealt with. They are anything but professional. They overcharged me and forgot to ship the cam. How can I have the confidence that the cam is even fixed? The cam was fixed last week, but not shipped.

My advice to others; if you deal with this so-called pro sony repair center in NJ, stay on top of them, or you may find yourself falling through the cracks of a giant sleeping corporation. I've been overcharged and forgotten about. Thanks Sony.

I thought by buying a pd170 I had access to a serious professional Sony repair center. I can see there is no advantage in going to the profesional center. They are absolutley the worst.


They don't even send an email with a tracking # when your repair is complete. You just hang around your front door for about a week hoping the repair was sent because Sony customers have nothing better to do.

Hell, they don't even send an itemize list of the repairs before you pay.
I don't see how Sony customers are willing to put up with this.
Richard Zlamany is offline  
Old September 3rd, 2007, 12:17 PM   #17
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Location: Reggio Emilia Italy
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I think I have the same problem. After 4 years of good works the image now is totally without red tint.
Maurizio Panella is offline  
Old September 4th, 2007, 07:46 AM   #18
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Location: Boston, MA
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Had same problem. Sent to Sony, they fixed in about 10 days. No charge

Check out the link below.

http://esupport.sony.com/perl/news-i...EN&news_id=118



Ron
Ron Jones is offline  
Old September 4th, 2007, 10:56 AM   #19
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Quote:
Originally Posted by Ron Jones View Post
Had same problem. Sent to Sony, they fixed in about 10 days. No charge

Check out the link below.

http://esupport.sony.com/perl/news-i...EN&news_id=118



Ron
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Maurizio Panella is offline  
Old September 4th, 2007, 11:51 AM   #20
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Location: Hamden CT
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Be careful. My serial number was not listed on the internet, but when I called Sony they said it was included in the list of defective Sony products.
Then they charged me over $600 for the repair. I had to call many times to get them to understand that my cam was defective. I am still waiting to see an actual Bill with the list of repairs. I do not like the way the repair center is run and I do not agree with the flat rate repair. I guess have to find a place locally that I can trust or go back to Armatos for the next problem or cleaning. I am not spending $600 for a head cleaning at Sony.
Richard Zlamany is offline  
Old September 5th, 2007, 06:53 AM   #21
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Sorry to hear about all your problems Richard. But I'm glad you were finally able to get some relief for all your time.

I think this thread has pretty well run its course so it's now closed.
Boyd Ostroff is offline  
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