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August 15th, 2007, 11:00 AM | #16 |
Major Player
Join Date: Jun 2005
Location: Hamden CT
Posts: 470
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Well I was suppose to receive the cam today. I didn't. Turns out the professional Sony Repair center forgot to ship it. Now they are rushing it to me overnight.
All I have to say is this repair center is the worst I have ever dealt with. They are anything but professional. They overcharged me and forgot to ship the cam. How can I have the confidence that the cam is even fixed? The cam was fixed last week, but not shipped. My advice to others; if you deal with this so-called pro sony repair center in NJ, stay on top of them, or you may find yourself falling through the cracks of a giant sleeping corporation. I've been overcharged and forgotten about. Thanks Sony. I thought by buying a pd170 I had access to a serious professional Sony repair center. I can see there is no advantage in going to the profesional center. They are absolutley the worst. They don't even send an email with a tracking # when your repair is complete. You just hang around your front door for about a week hoping the repair was sent because Sony customers have nothing better to do. Hell, they don't even send an itemize list of the repairs before you pay. I don't see how Sony customers are willing to put up with this. |
September 3rd, 2007, 12:17 PM | #17 |
Regular Crew
Join Date: Feb 2003
Location: Reggio Emilia Italy
Posts: 63
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I think I have the same problem. After 4 years of good works the image now is totally without red tint.
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September 4th, 2007, 07:46 AM | #18 |
Regular Crew
Join Date: Apr 2004
Location: Boston, MA
Posts: 95
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Had same problem. Sent to Sony, they fixed in about 10 days. No charge
Check out the link below. http://esupport.sony.com/perl/news-i...EN&news_id=118 Ron |
September 4th, 2007, 10:56 AM | #19 | |
Regular Crew
Join Date: Feb 2003
Location: Reggio Emilia Italy
Posts: 63
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Quote:
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September 4th, 2007, 11:51 AM | #20 |
Major Player
Join Date: Jun 2005
Location: Hamden CT
Posts: 470
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Be careful. My serial number was not listed on the internet, but when I called Sony they said it was included in the list of defective Sony products.
Then they charged me over $600 for the repair. I had to call many times to get them to understand that my cam was defective. I am still waiting to see an actual Bill with the list of repairs. I do not like the way the repair center is run and I do not agree with the flat rate repair. I guess have to find a place locally that I can trust or go back to Armatos for the next problem or cleaning. I am not spending $600 for a head cleaning at Sony. |
September 5th, 2007, 06:53 AM | #21 |
Wrangler
Join Date: Dec 2002
Location: Mays Landing, NJ
Posts: 11,802
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Sorry to hear about all your problems Richard. But I'm glad you were finally able to get some relief for all your time.
I think this thread has pretty well run its course so it's now closed. |
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