External mic setting question (problem)

[Bill Hollinger]

When I try to use a NTG-2 or Sennheiser ew 100-ENG G3 lav mic, the recorded sound level is a lot lower than when I use the built in mics. I am using the external setting on the channel where I have plugged in the XLR plug, and leaving the other channel set to internal. Both mics have batteries, and I have tried Mic and Mic plus 48v. Both are on auto. I am not changing any of the settings in the audio Menu. Am I missing something in the set up? Any suggestions will be appreciated!
Thanks,
Bill

[Steve Pond]

Have you checked the audio level settings adjacent to the switches on the left rear of the camera?

[Marc Myers]

And have you set the levels for your external inputs in the menu?

[Bill Hollinger]

Originally Posted by Steve Pond

Have you checked the audio level settings adjacent to the switches on the left rear of the camera?

No, but I left them on auto, so I did not think this was necessary.

Bill

[Bill Hollinger]

Originally Posted by Marc Myers

And have you set the levels for your external inputs in the menu?

No, I did not go into the internal audio menu. I will take a look at this. Thanks to both of you for the suggestions.

Bill