MSVCR90.dll error causing Premiere CS5 to crash

Shmuley Shelton · December 10th, 2010, 10:13 PM

Kevin,

Just wanted to reiterate, if there's a way that I can upload the DMP file, I think it'll give your team a good indication of the problem.

Thanks.

Kevin Monahan · December 10th, 2010, 10:20 PM

I'll make sure that they know you have such a file. Thanks again.

Shmuley Shelton · December 11th, 2010, 10:17 AM

And still no luck.

Does this mean I should switch them back?
In the error report, I also noticed that the faulting module path is: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729 .4926_none_08e1a05ba83fe554\MSVCR90.dll. Truthfully, I don't know what this means, but I thought it was interesting that it didn't lead back to an Adobe file path.
I have dmp files that I can share with anyone willing to help. Again, any assistance would be greatly appreciated!

SS

Kevin Monahan · December 12th, 2010, 12:58 PM

You might want to take a look at this kb document for steps on troubleshooting CS5 installation issues. Follow the steps there and see if you can solve the issue. You may have to contact tech support to open a ticket so that your issue can be handled properly.

I'll follow up with the team when I get back to work tomorrow, as well.

Shmuley Shelton · December 12th, 2010, 07:31 PM

Thanks Kevin. Looking forward to hearing from you and your team.
Might be a bit out of my element on the items described in the the doc. Also, I didn't have any errors that I know of in the installation, which I did yesterday as well.

Kevin Monahan · December 13th, 2010, 11:34 AM

Can you try the solution that is recommended on this page?
Did what was recommended on this page work for you?

Kevin Monahan · December 13th, 2010, 09:37 PM

Take a look at this thread. There is some good information there concerning a corrupt registry, which is an issue very similar to yours.
I'll report to the team that more people are having this issue.

Shmuley Shelton · December 13th, 2010, 10:21 PM

Thanks so much for this Kevin. I'll definitely be jumping in on this conversation.
I did a full reinstall of my system today and will be doing tests tomorrow. Will keep you posted. Please let me know what the team has to say.

Kevin Monahan · December 16th, 2010, 02:33 PM

I know you've tried reinstalling Cineform but can you completely remove Cineform and see if you have the same issue? Please report back with the results after you have done so.

We want to nail down if it, indeed, is a Cineform issue.

Shmuley Shelton · December 18th, 2010, 10:32 AM

Hi all,

Other duties call at the moment, so will be reporting back in the new year with results.

SS

December 10th, 2010, 10:13 PM	#16
Shmuley Shelton New Boot Join Date: Dec 2010 Location: Toronto, Canada Posts: 20	DMP file Kevin, Just wanted to reiterate, if there's a way that I can upload the DMP file, I think it'll give your team a good indication of the problem. Thanks.

December 10th, 2010, 10:20 PM	#17
Kevin Monahan Adobe Systems Join Date: Dec 2010 Location: San Francisco, CA Posts: 191	I'll make sure that they know you have such a file. Thanks again. __________________ Kevin Monahan - Support Product Manager—DVA After Effects - Premiere Pro - Media Encoder - Prelude - SpeedGrade - Encore

December 11th, 2010, 10:17 AM	#18
Shmuley Shelton New Boot Join Date: Dec 2010 Location: Toronto, Canada Posts: 20	Tried replacing the .dll files And still no luck. Does this mean I should switch them back? In the error report, I also noticed that the faulting module path is: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729 .4926_none_08e1a05ba83fe554\MSVCR90.dll. Truthfully, I don't know what this means, but I thought it was interesting that it didn't lead back to an Adobe file path. I have dmp files that I can share with anyone willing to help. Again, any assistance would be greatly appreciated! SS

December 12th, 2010, 12:58 PM	#19
Kevin Monahan Adobe Systems Join Date: Dec 2010 Location: San Francisco, CA Posts: 191	You might want to take a look at this kb document for steps on troubleshooting CS5 installation issues. Follow the steps there and see if you can solve the issue. You may have to contact tech support to open a ticket so that your issue can be handled properly. I'll follow up with the team when I get back to work tomorrow, as well. __________________ Kevin Monahan - Support Product Manager—DVA After Effects - Premiere Pro - Media Encoder - Prelude - SpeedGrade - Encore

December 13th, 2010, 11:34 AM	#21
Kevin Monahan Adobe Systems Join Date: Dec 2010 Location: San Francisco, CA Posts: 191	Can you try the solution that is recommended on this page? Did what was recommended on this page work for you? __________________ Kevin Monahan - Support Product Manager—DVA After Effects - Premiere Pro - Media Encoder - Prelude - SpeedGrade - Encore

December 12th, 2010, 07:31 PM	#20
Shmuley Shelton New Boot Join Date: Dec 2010 Location: Toronto, Canada Posts: 20	Thanks Kevin. Looking forward to hearing from you and your team. Might be a bit out of my element on the items described in the the doc. Also, I didn't have any errors that I know of in the installation, which I did yesterday as well.

December 13th, 2010, 09:37 PM	#22
Kevin Monahan Adobe Systems Join Date: Dec 2010 Location: San Francisco, CA Posts: 191	Take a look at this thread. There is some good information there concerning a corrupt registry, which is an issue very similar to yours. I'll report to the team that more people are having this issue. __________________ Kevin Monahan - Support Product Manager—DVA After Effects - Premiere Pro - Media Encoder - Prelude - SpeedGrade - Encore

December 13th, 2010, 10:21 PM	#23
Shmuley Shelton New Boot Join Date: Dec 2010 Location: Toronto, Canada Posts: 20	I'll be checking in with them. Thanks so much for this Kevin. I'll definitely be jumping in on this conversation. I did a full reinstall of my system today and will be doing tests tomorrow. Will keep you posted. Please let me know what the team has to say.

December 16th, 2010, 02:33 PM	#24
Kevin Monahan Adobe Systems Join Date: Dec 2010 Location: San Francisco, CA Posts: 191	I know you've tried reinstalling Cineform but can you completely remove Cineform and see if you have the same issue? Please report back with the results after you have done so. We want to nail down if it, indeed, is a Cineform issue. __________________ Kevin Monahan - Support Product Manager—DVA After Effects - Premiere Pro - Media Encoder - Prelude - SpeedGrade - Encore

December 18th, 2010, 10:32 AM	#25
Shmuley Shelton New Boot Join Date: Dec 2010 Location: Toronto, Canada Posts: 20	Will report back in the new year. Hi all, Other duties call at the moment, so will be reporting back in the new year with results. SS