Problems with Exporting at DVinfo.net

Mike Wade · November 13th, 2011, 09:18 AM

I am getting problems of crashing when trying to Export when using Premiere CS5's Export Settings. I wonder if deleting the preferences would help ? How do I reset the preferences in Adobe Premiere CS5 ?

Bart Walczak · November 13th, 2011, 02:10 PM

You hold down the shift key while starting Premiere, but I don't think this would help.

Do you get the crashes at exactly the same time while exporting? If so, then perhaps there is a problem with a certain clip, you can try disabling it - see if it helps. Can you render the timeline first without problems, or do you also get crashes while rendering?

What export settings do you use?

How much memory do you have? Premiere Pro is very hungry for RAM. How about your drives configuration?

Also, do you use any 3rd party monitoring hardware (BlackMagic, AJA, Matrox)?

Sorry about so many questions, but these are more likely the culprits, than PPro preferences.

Mike Wade · November 14th, 2011, 10:29 AM

Hi Bart,

Thanks for your thoughtful reply. I have no problem when working on the timeline or while rendering. It's when I click on Export after adjusting the Export Settings options. It seems to happen whatever I am exporting be it MP4 to .Mov, HD to HD, or HD to SD. I have plenty of RAM and the crashes have only just started to happen. I am thinking of a System Restore if, as you suspect, a simple trashing of prefs will have little effect.

Bart Walczak · November 14th, 2011, 02:25 PM

Weird. If you click "queue", do you also get crashes, when Adobe Media Encoder handles the encoding?

You can trash the preferences, it's much less painful than with FCP. If it doesn't work I would suggest reinstalling the suite with the "repair" option instead of system restore though. It looks like some file might have been accidentally deleted or corrupted. Also, run a check disk on your system drive, to make sure that there are no problems with the drive itself.

November 13th, 2011, 09:18 AM	#1
Mike Wade Regular Crew Join Date: Feb 2005 Location: Holmfirth, West Yorkshire, UK Posts: 161	Problems with Exporting I am getting problems of crashing when trying to Export when using Premiere CS5's Export Settings. I wonder if deleting the preferences would help ? How do I reset the preferences in Adobe Premiere CS5 ? __________________ Premiere CS5, EX1, 2xFX1,SonyA1,GlideTrack.

November 13th, 2011, 02:10 PM	#2
Bart Walczak Major Player Join Date: Apr 2006 Location: Warsaw/Poland Posts: 716	Re: Problems with Exporting You hold down the shift key while starting Premiere, but I don't think this would help. Do you get the crashes at exactly the same time while exporting? If so, then perhaps there is a problem with a certain clip, you can try disabling it - see if it helps. Can you render the timeline first without problems, or do you also get crashes while rendering? What export settings do you use? How much memory do you have? Premiere Pro is very hungry for RAM. How about your drives configuration? Also, do you use any 3rd party monitoring hardware (BlackMagic, AJA, Matrox)? Sorry about so many questions, but these are more likely the culprits, than PPro preferences. __________________ Creative Impatience - The Solace of Simple Solutions. A few useful plugins for Adobe users, and my remarks on the tools and the craft in general.

November 14th, 2011, 10:29 AM	#3
Mike Wade Regular Crew Join Date: Feb 2005 Location: Holmfirth, West Yorkshire, UK Posts: 161	Re: Problems with Exporting Hi Bart, Thanks for your thoughtful reply. I have no problem when working on the timeline or while rendering. It's when I click on Export after adjusting the Export Settings options. It seems to happen whatever I am exporting be it MP4 to .Mov, HD to HD, or HD to SD. I have plenty of RAM and the crashes have only just started to happen. I am thinking of a System Restore if, as you suspect, a simple trashing of prefs will have little effect. __________________ Premiere CS5, EX1, 2xFX1,SonyA1,GlideTrack.

November 14th, 2011, 02:25 PM	#4
Bart Walczak Major Player Join Date: Apr 2006 Location: Warsaw/Poland Posts: 716	Re: Problems with Exporting Weird. If you click "queue", do you also get crashes, when Adobe Media Encoder handles the encoding? You can trash the preferences, it's much less painful than with FCP. If it doesn't work I would suggest reinstalling the suite with the "repair" option instead of system restore though. It looks like some file might have been accidentally deleted or corrupted. Also, run a check disk on your system drive, to make sure that there are no problems with the drive itself. __________________ Creative Impatience - The Solace of Simple Solutions. A few useful plugins for Adobe users, and my remarks on the tools and the craft in general.