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-   -   Redrock Micro M2 Encore Motor Issues (https://www.dvinfo.net/forum/alternative-imaging-methods/237501-redrock-micro-m2-encore-motor-issues.html)

John C. Plunkett June 17th, 2009 09:10 AM

Redrock Micro M2 Encore Motor Issues
 
Has anyone else been having problems with their M2e motor dying? I've already sent back one unit and received another, but it died after one hour on the first shoot I took it out on yesterday. I haven't read anything about Redrock products being bad so I'm very much puzzled by this. Am I just really unlucky?

Brian Valente June 18th, 2009 08:28 AM

Hi John

Sounds like you are unlucky - you should definitely contact our support group. One simple fix is to increase the variable speed adjustment all the way up and it should resolve the issue.


There is a knowledgebase article on this that has a little more detail on it at start.redrockmicro.com


Hope that helps - sorry for the inconvenience.

Cheers

Brian

John C. Plunkett June 18th, 2009 09:07 AM

Thanks for your response, Brian. I tried that too and it didn't work unfortunately. The support staff at Redrock Micro has been great so far in taking the matter seriously and it's a shame that this has had to happen again as I really enjoy using the M2e. They informed me yesterday that they are shipping a new unit out to me immediately so hopefully that will take care of everything.

Brian Valente June 18th, 2009 09:16 AM

Great thanks for letting us know John. I have contacted our support group regarding your post so they are aware of it as well.


Cheers

Brian


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