View Full Version : FS-NIB from ebay are not covered under warranty


Steven Houser
April 22nd, 2008, 08:53 AM
I bought this NIB from ebay with warranty and having problems called Focus and they sent me this email...
Dear Steven,
Your product registration states that you purchased your FS-4 HD from ebay- units purchased from ebay are not covered under warranty. I would suggest contacting the person that sold it to you because the unit was defective out of the box. There is a $245.00 flat repair fee for the FS-4 HD payable by check or by credit card if they will not take the unit back. Let me know how you would like to proceed.

This Sucks concidering I make $310 weekly from my job trying to make a movie...

Chris Hurd
April 22nd, 2008, 09:43 AM
This is an excellent example of why gray market product from Ebay should be avoided. Always make your purchases from authorized dealers such as our trusted site sponsors (http://www.dvinfo.net/sponsors), as they are much more reliable and ultimately much less expensive.

Steven Houser
April 22nd, 2008, 10:25 AM
If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook

Andy Mace
April 22nd, 2008, 10:28 AM
If you're comfortable with this situation then your good to go!

Greg Boston
April 22nd, 2008, 10:31 AM
If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook

So if it costs 900 from a dealer and you paid 435+245 for repair, you still come out ahead of the 900 dollar price tag.

-gb-

Steven Houser
April 22nd, 2008, 12:48 PM
If you're comfortable with this situation then your good to go!
It is my only choice with my low income and a dream to make this happen..

Marc Colemont
April 24th, 2008, 01:46 AM
For equipment like this you need to talk with the seller upfront.
And ask him to send a photo or video specifically to show th unit work 100%.
I even drive to the seller to see the unit before I pay.