FS-NIB from ebay are not covered under warranty at DVinfo.net
DV Info Net

Go Back   DV Info Net > The Tools of DV and HD Production > External Video Recording Solutions > Focus Enhancements FireStore
Register FAQ Today's Posts Buyer's Guides

Focus Enhancements FireStore
Specifically for the FireStore DV Direct-To-Edit Disk Recording Solutions.

Reply
 
Thread Tools Search this Thread
Old April 22nd, 2008, 08:53 AM   #1
Regular Crew
 
Join Date: Mar 2005
Location: New Castle IN.
Posts: 178
FS-NIB from ebay are not covered under warranty

I bought this NIB from ebay with warranty and having problems called Focus and they sent me this email...
Dear Steven,
Your product registration states that you purchased your FS-4 HD from ebay- units purchased from ebay are not covered under warranty. I would suggest contacting the person that sold it to you because the unit was defective out of the box. There is a $245.00 flat repair fee for the FS-4 HD payable by check or by credit card if they will not take the unit back. Let me know how you would like to proceed.

This Sucks concidering I make $310 weekly from my job trying to make a movie...
__________________
Steven Lee Houser
http://vimeo.com/testwork
Steven Houser is offline   Reply With Quote
Old April 22nd, 2008, 09:43 AM   #2
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,366
Images: 513
This is an excellent example of why gray market product from Ebay should be avoided. Always make your purchases from authorized dealers such as our trusted site sponsors, as they are much more reliable and ultimately much less expensive.
__________________
CH

Search DV Info Net | 20 years of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old April 22nd, 2008, 10:25 AM   #3
Regular Crew
 
Join Date: Mar 2005
Location: New Castle IN.
Posts: 178
Everything I buy is from ebay!

If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook
__________________
Steven Lee Houser
http://vimeo.com/testwork
Steven Houser is offline   Reply With Quote
Old April 22nd, 2008, 10:28 AM   #4
Regular Crew
 
Join Date: Feb 2008
Location: Tallahassee, Florida
Posts: 39
If you're comfortable with this situation then your good to go!
Andy Mace is offline   Reply With Quote
Old April 22nd, 2008, 10:31 AM   #5
Wrangler
 
Join Date: Oct 2003
Location: DFW area, TX
Posts: 6,117
Images: 1
Quote:
Originally Posted by Steven Houser View Post
If I could ever efford it I would buy from the dealer!
I work harder than the average person labor based.So I cant afford the $900 for the same item vrs $435 Unopend box and states with Warranty!
I think Focus will do something because it is unopened not used by any means...

So, If you can afford it BUY FROM A DEALER/SPONSOR <hook
So if it costs 900 from a dealer and you paid 435+245 for repair, you still come out ahead of the 900 dollar price tag.

-gb-
Greg Boston is offline   Reply With Quote
Old April 22nd, 2008, 12:48 PM   #6
Regular Crew
 
Join Date: Mar 2005
Location: New Castle IN.
Posts: 178
Did you not read?

Quote:
Originally Posted by Andy Mace View Post
If you're comfortable with this situation then your good to go!
It is my only choice with my low income and a dream to make this happen..
__________________
Steven Lee Houser
http://vimeo.com/testwork
Steven Houser is offline   Reply With Quote
Old April 24th, 2008, 01:46 AM   #7
Major Player
 
Join Date: Nov 2005
Location: Belgium
Posts: 695
For equipment like this you need to talk with the seller upfront.
And ask him to send a photo or video specifically to show th unit work 100%.
I even drive to the seller to see the unit before I pay.
__________________
Marc Colemont - Belgium - http://www.mc-productions.be
JVC GY-HM850's, HM890, HM600
Marc Colemont is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > The Tools of DV and HD Production > External Video Recording Solutions > Focus Enhancements FireStore


 



All times are GMT -6. The time now is 10:52 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network