View Full Version : Facts Concerning Canon Camcorder Warranty


Jim Underwood
August 20th, 2004, 02:21 AM
There is a lot of incorrect and/or misleading information on the Internet about Canon warranty of camcorders. I would like to share what I have learned during the process of trying to buy a GL2.

1. The Canon warranty (1-year parts and labor) is NOT transferrable:
http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2113&fcategoryid=227&modelid=7512

2. Canon will honor the warranty if you have the sales receipt and the original warranty card that comes in the box. As long as the camcorder is a USA version with a USA warranty, it doesn't matter if the dealer was an authorized Canon dealer or not.
This is according to the California Canon Repair Center (949-753-4200).
There is also a Canon Repair Center in New Jersey (732-521-7007).

3. For non-warranty repairs, there is a minimum charge of $240.00 + sales tax + shipping IF you decide to go ahead with the repair. There is NO charge for an estimate (of course you have to pay shipping).

Rob Lohman
August 20th, 2004, 04:09 AM
I've moved your thread to our business forum since it isn't a
"classified". Thanks for the info.

Peter Moore
August 20th, 2004, 09:09 AM
Where does it say it's not transferable?

Michael Wisniewski
August 20th, 2004, 12:30 PM
... it's near the bottom THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF ANY DV CAMCORDER, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT ...

Peter Moore
August 20th, 2004, 01:26 PM
Ah, thanks.

Jim Underwood
August 20th, 2004, 02:08 PM
I suppose one way to work around the transfer problem is to claim that you received the camcorder as a "gift". Of course, you would probably still need a copy of the original sales receipt.

Chris Hurd
August 25th, 2004, 08:11 PM
Additionally, keep in mind that the tape transport section itself is limited in coverage to 90 days, not the full year on the rest of the camcorder.