Facts Concerning Canon Camcorder Warranty at DVinfo.net

Jim Underwood · August 20th, 2004, 02:21 AM

There is a lot of incorrect and/or misleading information on the Internet about Canon warranty of camcorders. I would like to share what I have learned during the process of trying to buy a GL2.

1. The Canon warranty (1-year parts and labor) is NOT transferrable:
http://consumer.usa.canon.com/ir/con...7&modelid=7512

2. Canon will honor the warranty if you have the sales receipt and the original warranty card that comes in the box. As long as the camcorder is a USA version with a USA warranty, it doesn't matter if the dealer was an authorized Canon dealer or not.
This is according to the California Canon Repair Center (949-753-4200).
There is also a Canon Repair Center in New Jersey (732-521-7007).

3. For non-warranty repairs, there is a minimum charge of $240.00 + sales tax + shipping IF you decide to go ahead with the repair. There is NO charge for an estimate (of course you have to pay shipping).

Rob Lohman · August 20th, 2004, 04:09 AM

I've moved your thread to our business forum since it isn't a
"classified". Thanks for the info.

Peter Moore · August 20th, 2004, 09:09 AM

Where does it say it's not transferable?

Michael Wisniewski · August 20th, 2004, 12:30 PM

... it's near the bottom

Quote:

THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF ANY DV CAMCORDER, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT ...

Peter Moore · August 20th, 2004, 01:26 PM

Ah, thanks.

Jim Underwood · August 20th, 2004, 02:08 PM

I suppose one way to work around the transfer problem is to claim that you received the camcorder as a "gift". Of course, you would probably still need a copy of the original sales receipt.

Chris Hurd · August 25th, 2004, 08:11 PM

Additionally, keep in mind that the tape transport section itself is limited in coverage to 90 days, not the full year on the rest of the camcorder.

August 20th, 2004, 02:21 AM	#1
Jim Underwood Regular Crew Join Date: Aug 2004 Location: Houston, TX Posts: 37	Facts Concerning Canon Camcorder Warranty There is a lot of incorrect and/or misleading information on the Internet about Canon warranty of camcorders. I would like to share what I have learned during the process of trying to buy a GL2. 1. The Canon warranty (1-year parts and labor) is NOT transferrable: http://consumer.usa.canon.com/ir/con...7&modelid=7512 2. Canon will honor the warranty if you have the sales receipt and the original warranty card that comes in the box. As long as the camcorder is a USA version with a USA warranty, it doesn't matter if the dealer was an authorized Canon dealer or not. This is according to the California Canon Repair Center (949-753-4200). There is also a Canon Repair Center in New Jersey (732-521-7007). 3. For non-warranty repairs, there is a minimum charge of $240.00 + sales tax + shipping IF you decide to go ahead with the repair. There is NO charge for an estimate (of course you have to pay shipping).

August 20th, 2004, 04:09 AM	#2
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	I've moved your thread to our business forum since it isn't a "classified". Thanks for the info. __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

August 25th, 2004, 08:11 PM	#7
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Additionally, keep in mind that the tape transport section itself is limited in coverage to 90 days, not the full year on the rest of the camcorder. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 20th, 2004, 09:09 AM	#3
Peter Moore Trustee Join Date: Oct 2002 Location: Arlington VA Posts: 1,034	Where does it say it's not transferable?

August 20th, 2004, 01:26 PM	#5
Peter Moore Trustee Join Date: Oct 2002 Location: Arlington VA Posts: 1,034	Ah, thanks.

August 20th, 2004, 02:08 PM	#6
Jim Underwood Regular Crew Join Date: Aug 2004 Location: Houston, TX Posts: 37	I suppose one way to work around the transfer problem is to claim that you received the camcorder as a "gift". Of course, you would probably still need a copy of the original sales receipt.