What's Panasonic's official Policy on Dead pixels with HVX200's.....

I have asked this three times, twice to Jan since April and at DV expo in the Panasonic booth I asked a Panasonic rep.

I never can get a straight answer. So how about this one get answered.

In HD these suckers stand out like the north star. Canon will map out the pixels or replace the ccd's on any gain setting that the dead pixels show up. Canon will take care of you.


So I ask again,

What is Panasonic's official position on this? If we have a dead pixel etc. on any gain setting will Panasonic resolve the problem 100%..........??????


Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/

In Japan, Panasonic replace the camera. But I don't know in Panasonic USA, the problem is now, Panasonic don't have enough camera to replace. It'll take long time to get new one right now.

We need an official response from Panasonic USA though!

Good policy you have in Japan with Panasonic of jp.


In Japan, Panasonic replace the camera. But I don't know in Panasonic USA, the problem is now, Panasonic don't have enough camera to replace. It'll take long time to get new one right now.

Could be Jan didn't have an answer before because Panasonic hadn't set a policy yet. Now that the camera's shipping, pehaps a call to Panasonic support will generate an answer?

Jim

Panasonic comes to this board all the time. Why not now?

People would rather have them go on record here than say it on a phone. This way everyone is covered, and it's publicly stated.

So no one can say on a phone " oh sure we fix that " and then when actually at the services center, you get a whole other line that says the opposite.

I have seen this happen a number of times. That famous line:

" well I don't know who you spoke with but they were wrong about our policy ".

So on the record here, just like the sales pitches we have been enduring for many many months from Jan and Panasonic about the HVX200...

So Jan / Panasonic what is the " POLICY "........???


Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/


Could be Jan didn't have an answer before because Panasonic hadn't set a policy yet. Now that the camera's shipping, pehaps a call to Panasonic support will generate an answer?

Jim

Panasonic comes to this board all the time. Why not now?We have exactly one person from Panasonic that has ever posted here, and that's Jan Crittenden. She registered in September 2002 and in all that time she has made 134 posts, which is much less than one post per week. I think you're confusing DV Info Net with DVX User. Panasonic does not come to this board all the time.

Do you own an HVX yet?

Do you have a dead pixel currently?

Did you have a dead pixel on a DVX100?

Are you *not* going to buy the HVX based on their dead pixel policy?

I'm sure they will stand behind the HVX as any other manufacturer would.

Chris

Not being totally accurate, but like the ticket that never was, the facts always taste better..... So, to have numbers closer to accuracy, here we go.....

Your own database says since Jan 27th 2003 Jan has made 191 posts, give or take I guess a few based on data base error.

So, from January 27th, 2003, 06:42 AM, the earliest that I could find to February 5th, 2005, 05:36 AM where Jan mention the HVX200 in most basic terms; Jan made only about 40 posts in over two years of memebership.

Hhmmmmm..... ( hand to chin )

So, that's a good 75 to 80% of her posts really setting the wave of marketing to support the HVX200 in 2005 starting in February.

In simple terms; In ten months or so Jan has made 150 posts. Mostly about the HVX200.

So, if we look at the statistics on those basic figures, she has been here the heaviest for the HVX200.....

So another % towards the policy that I and ( many many many ) others would like to know is a good thing....

I think what I wrote above in the previous post,,,, still stands..

This policy needs to be addressed. Simple enough.............

Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/



We have exactly one person from Panasonic that has ever posted here, and that's Jan Crittenden. She registered in September 2002 and in all that time she has made 134 posts, which is much less than one post per week. I think you're confusing DV Info Net with DVX User. Panasonic does not come to this board all the time.

I don't buy a car and it's warranty or an insurance policy until I know their policy they offer me.

Do you?

8,000 + dollar purchases, I don't take lightly. Yes 8,000+ once you add the P2 cards, extra batteries, adapters, lens controler etc etc, it's over 8k to do it right.

Pappas


Do you own an HVX yet?

Do you have a dead pixel currently?

Did you have a dead pixel on a DVX100?

Are you *not* going to buy the HVX based on their dead pixel policy?

I'm sure they will stand behind the HVX as any other manufacturer would.

Yes I did on my DVX100.

I went through three boxes at Promax to get one that was clean of dead pixels. I'm not going through that again, I would rather send it to Panasonic, but you need to know their policy first.





Did you have a dead pixel on a DVX100?

Michael,

I understand your frustration, but considering the time you've put into this, couldn't you call Panasonic to get the answer from them? Perhaps you could say to them that you'd like to record the conversation to make sure you don't misunderstand the policy. If they balk, ask them to email the policy to you.

I know big companies can be frustrating (I have this Apple 23-inch monitor that's turing pink, for example), but it can be worth a little effort to determine the policy.

Once you find out, let us know.

Thanks,

Jim

Michael,

I already answered this question back in September on another thread that you started.

You asked: "If so, what is Panasonic's policy on this. I have a zero tolerance on dead pixels. Canon maps them out without any BS, how about you guys. Jan,
What's the official policy on this?"

I said: We stand behind our products completely. Our warranty is one year parts and labor with a 2 year warranty on the CCD assembly. Mapping out dead pixels is just simply Standard Operating Procedure.

Best regards,

Jan

Thank you Jan for addressing this.

One follow up question and it's put to rest.

On any gain setting including 18db?

michael



Michael,

I already answered this question back in September on another thread that you started.

You asked: "If so, what is Panasonic's policy on this. I have a zero tolerance on dead pixels. Canon maps them out without any BS, how about you guys. Jan,
What's the official policy on this?"

I said: We stand behind our products completely. Our warranty is one year parts and labor with a 2 year warranty on the CCD assembly. Mapping out dead pixels is just simply Standard Operating Procedure.

Best regards,

Jan

HVX's gain is same as DVX100's Gain switches on board, which goes up to 12db, but SW Mode menue - user- set-18db

I think that Jan was very clear. Panasonic is extremely reputable pro video company. Plus I am not aware that dead pixel presence is gain related. You either have a dead pixel or you don't. The JVC pixel phenomena at gain up seems to be something unique to that camera and totally unrelated to Panasonic. If people start reporting similar phenomena with Panasonic, that would be the time to ask Jan.

As you gain up, they can start to show up. Seen it man many times... In HD it is horrible. Friggin north star in every shot. You start looking for baby Jesus in every scene....

I have many readers and people who I am trusted by. I am just getting it straight. No big deal. Jan was good enough to respond and she will clarify my follow up when she see's it. Then I can update my web site with their response..... Then put it to rest..



LINK TO XLH1 MATERIAL: http://www.pbase.com/Arrfilms

Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/



I think that Jan was very clear. Panasonic is extremely reputable pro video company. Plus I am not aware that dead pixel presence is gain related. You either have a dead pixel or you don't. The JVC pixel phenomena at gain up seems to be something unique to that camera and totally unrelated to Panasonic. If people start reporting similar phenomena with Panasonic, that would be the time to ask Jan.

yep, I never use more than +6db on any camera anyway, but some people use for different effect? I guess.

every camera is going to get a dead pixel at some point and i think JVC, Sony, and Panasonic all use pixel mapping to address the dead pixel issues.

allowing customers to open three boxes in search of one perfect camera isn't standard operating procedure at Sony JVC or Panasonic. your dealer may put up with it, but the manufacturers will not take these cameras back from the dealer as far as i've experienced.

you are not going to get Panasonic, JVC, or Sony to put something in print about pixel guarantees. The cost of this can of worms is greater than most camera purchasers would be willing to bear if this is the new standard.

A few are going to complain and get new cameras. The others either are not going to notice or will use the mapping systems built into the cameras to mask the issue.


I think that Jan was very clear. Panasonic is extremely reputable pro video company. Plus I am not aware that dead pixel presence is gain related. You either have a dead pixel or you don't. The JVC pixel phenomena at gain up seems to be something unique to that camera and totally unrelated to Panasonic. If people start reporting similar phenomena with Panasonic, that would be the time to ask Jan.

Actually Terry,

Jan did make a comment on it. It was positive, I just need a
follow up question answered so I can update my News section on my site...


LINK TO XLH1 MATERIAL: http://www.pbase.com/Arrfilms

Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/


every camera is going to get a dead pixel at some point and i think JVC, Sony, and Panasonic all use pixel mapping to address the dead pixel issues.

allowing customers to open three boxes in search of one perfect camera isn't standard operating procedure at Sony JVC or Panasonic. your dealer may put up with it, but the manufacturers will not take these cameras back from the dealer as far as i've experienced.

you are not going to get Panasonic, JVC, or Sony to put something in print about pixel guarantees. The cost of this can of worms is greater than most camera purchasers would be willing to bear if this is the new standard.

A few are going to complain and get new cameras. The others either are not going to notice or will use the mapping systems built into the cameras to mask the issue.

Jan might have said "we'll take care of you", but having gone through this in the past (not JVC or Panasonic) you will never see something stated IN PRINT on the warranty card or manual.

As the dealer, we were left holding the bag when objections from a discerning camera purchaser killed a deal due due to barely visibile pixels visible at 18db.

Actually Terry,

Jan did make a comment on it. It was positive, I just need a
follow up question answered so I can update my News section on my site...


LINK TO XLH1 MATERIAL: http://www.pbase.com/Arrfilms

Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site
http://www.pbase.com/Arrfilms
http://www.PappasArts.com
http://www.Myspace.com/

"On any gain setting including 18db?"

Are you sure you are not confusing hot or stuck pixels with dead pixels? There probably ins;t a camera in existence, SD or HD that has a perfect CCD image. In fact in manufacturing there is actually a tolerable limit.