Green lines on C100 footage at DVinfo.net

Steve Crawford · January 16th, 2015, 11:05 AM

Sorry if this question has been asked before, but I couldn't find a solution. We just recently purchased a C100, and have had this issue on a few shoots. Green lines pop in on the footage on the white or grey areas. I don't see it on the viewfinder, to my knowledge.

Any idea what this is, or how it is fixed? It's on the shirts, wall and fry box.

Thanks in advance.

Gary Huff · January 16th, 2015, 02:29 PM

What brand media are you using?

Do you see these green lines if you play back the clip in the camera? If the screen is too small to notice anything, have you tried plugging it up to a TV?

If camera playback is clean, what NLE are you using? How did you get the footage from the SD card to the hard drive you are working off of, or are you working from the media?

Scott Bellefeuille · January 16th, 2015, 03:10 PM

You have a bad C100. I had this exact same issue on my first C100 except the lines were red. They looked exactly the same though and only showed up at certain exposure values. I contacted Canon and they exchanged the camera for me. This was last February. I had to argue with them a lot at first because they thought it was moire, but once they received the camera and inspected it they quickly took care of the issue. they never said though whether it was bad sensor or processor or what. They should be real familiar with this issue now so you shouldn't have any trouble getting a replacement. I've attached a few screen grabs showing the phenomenon on my original C100.

Steve Crawford · January 16th, 2015, 04:44 PM

Quote:

Originally Posted by Gary Huff

What brand media are you using?

Do you see these green lines if you play back the clip in the camera? If the screen is too small to notice anything, have you tried plugging it up to a TV?

If camera playback is clean, what NLE are you using? How did you get the footage from the SD card to the hard drive you are working off of, or are you working from the media?

Transcend SD cards - class 10.

Had my co-worker check with different lenses, and it IS showing on camera playback, you just have to be looking for it.

Visible on both Premiere and AE CC 2014. Footage is imported through the Canon import disk that comes with the camera.

Noa Put · January 17th, 2015, 02:54 AM

Have you tried viewing the footage with the camera connected directly to a tv screen or with a mediaplayer directly from the card?

January 16th, 2015, 11:05 AM	#1
Steve Crawford Regular Crew Join Date: Feb 2010 Location: San Antonio, TX Posts: 26	Green lines on C100 footage Sorry if this question has been asked before, but I couldn't find a solution. We just recently purchased a C100, and have had this issue on a few shoots. Green lines pop in on the footage on the white or grey areas. I don't see it on the viewfinder, to my knowledge. Any idea what this is, or how it is fixed? It's on the shirts, wall and fry box. Thanks in advance. Attached Thumbnails

January 16th, 2015, 02:29 PM	#2
Gary Huff Inner Circle Join Date: Jan 2013 Location: Austin, Texas Posts: 2,006	Re: Green lines on C100 footage What brand media are you using? Do you see these green lines if you play back the clip in the camera? If the screen is too small to notice anything, have you tried plugging it up to a TV? If camera playback is clean, what NLE are you using? How did you get the footage from the SD card to the hard drive you are working off of, or are you working from the media?

January 16th, 2015, 03:10 PM	#3
Scott Bellefeuille Regular Crew Join Date: Mar 2010 Location: Prague, CZ and Phoenix, AZ Posts: 79	Re: Green lines on C100 footage You have a bad C100. I had this exact same issue on my first C100 except the lines were red. They looked exactly the same though and only showed up at certain exposure values. I contacted Canon and they exchanged the camera for me. This was last February. I had to argue with them a lot at first because they thought it was moire, but once they received the camera and inspected it they quickly took care of the issue. they never said though whether it was bad sensor or processor or what. They should be real familiar with this issue now so you shouldn't have any trouble getting a replacement. I've attached a few screen grabs showing the phenomenon on my original C100. Attached Thumbnails

January 17th, 2015, 02:54 AM	#5
Noa Put Inner Circle Join Date: Jun 2007 Location: Belgium Posts: 9,509	Re: Green lines on C100 footage Have you tried viewing the footage with the camera connected directly to a tv screen or with a mediaplayer directly from the card?