GL2 Canon users at DVinfo.net

Steve Olds · November 5th, 2005, 08:28 AM

Too bad we don't see Canon come across with a statement like this for GL2 users with problems. Sony Product Notice

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FYI.. Posted 10/3/2005 on their Website.. So I don't know if this is new news..

October 3, 2005

Notice to Owners of Sony Professional Camcorder Products:
DSRPD150, DSRPD170, DSRPDX10, and DSR250.

Thank you for your purchase of Sony products.

It has recently come to our attention that a limited number of camcorders manufactured prior to March 2004 that incorporate a certain type of image sensor device (CCD) may exhibit the following problem:

When the camcorder is used for acquisition in the camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all.

We have determined that this problem only occurs in a limited number of camcorders, but may be accelerated if they are exposed to hot and humid environments.

In an effort to ensure customer satisfaction, Sony will offer a free repair from October 3rd, 2005 to October 2nd, 2007 to the owners of affected camcorders exhibiting the above-mentioned problem.

If you have a camcorder that exhibits the distortion or no image problem or have any questions regarding this problem, please contact the Sony National Support at 866-766-9272, Option 2.

Sincerely,

Sony Electronics Inc.
__________________
-ps

David Ennis · November 5th, 2005, 02:31 PM

I was thinking the same thing when I saw that a week or so ago. It applies to their consumer line to, BTW.

Ming Dong · November 5th, 2005, 03:08 PM

What impresses me is that they will honor the "free fix" for two years. That's great!

Don Palomaki · November 6th, 2005, 06:00 AM

However, if I recall correctly, Sony only offered the free fix for the noisy audio preamps on the original PD150/VX2000 to the professional PD150 owners. VX2000 owners were left out in the cold (or is it noise).

FWIW, Canon did provide the CVF sunburn fix to XL1 owners for free, as they did firmware upgrades to correct a critical focus issue. An offer of free fixes will depend on the nature of the problem and its impact of future marketing.

November 5th, 2005, 08:28 AM	#1
Steve Olds Regular Crew Join Date: Oct 2003 Location: Rolla, Mo Posts: 116	GL2 Canon users Too bad we don't see Canon come across with a statement like this for GL2 users with problems. Sony Product Notice -------------------------------------------------------------------------------- FYI.. Posted 10/3/2005 on their Website.. So I don't know if this is new news.. October 3, 2005 Notice to Owners of Sony Professional Camcorder Products: DSRPD150, DSRPD170, DSRPDX10, and DSR250. Thank you for your purchase of Sony products. It has recently come to our attention that a limited number of camcorders manufactured prior to March 2004 that incorporate a certain type of image sensor device (CCD) may exhibit the following problem: When the camcorder is used for acquisition in the camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all. We have determined that this problem only occurs in a limited number of camcorders, but may be accelerated if they are exposed to hot and humid environments. In an effort to ensure customer satisfaction, Sony will offer a free repair from October 3rd, 2005 to October 2nd, 2007 to the owners of affected camcorders exhibiting the above-mentioned problem. If you have a camcorder that exhibits the distortion or no image problem or have any questions regarding this problem, please contact the Sony National Support at 866-766-9272, Option 2. Sincerely, Sony Electronics Inc. __________________ -ps

November 5th, 2005, 02:31 PM	#2
David Ennis Fred Retread Join Date: Jul 2004 Location: Hartford, CT Posts: 1,227	I was thinking the same thing when I saw that a week or so ago. It applies to their consumer line to, BTW. __________________ "Nothing in the world can take the place of persistence..." - Calvin Coolidge "My brain is wired to want to know how other things are wired." - Me

November 6th, 2005, 06:00 AM	#4
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	However, if I recall correctly, Sony only offered the free fix for the noisy audio preamps on the original PD150/VX2000 to the professional PD150 owners. VX2000 owners were left out in the cold (or is it noise). FWIW, Canon did provide the CVF sunburn fix to XL1 owners for free, as they did firmware upgrades to correct a critical focus issue. An offer of free fixes will depend on the nature of the problem and its impact of future marketing. __________________ dpalomaki@dspalomaki.com

November 5th, 2005, 03:08 PM	#3
Ming Dong Regular Crew Join Date: Jan 2004 Location: Silicon Valley Posts: 92	What impresses me is that they will honor the "free fix" for two years. That's great!