Horror Story

Roberto Bellini · August 6th, 2007, 04:50 PM

So I have a horror story and need some help! My girlfriend was out with our HV20 and the strap on her bag broke, letting the camera fall and hit the ground from less then 5 feet, the camera will not turn on anymore and will only spit out the tape... the menu button on the back of the camera is broken. Something sounds loose when we shake it...

So heres the question, I bought the camera in the United States, I moved to Brazil where this happened... It is still under warranty.
Is there any chance I can do anything about it with the warranty?
Any tips?

I appreciate any help...

Richard Alvarez · August 6th, 2007, 05:06 PM

Is there any chance it's still under warranty?

Only reading your warranty will tell you for sure, but my money is on "No chance".

Dropping your unit will probably fall under 'abuse', or some such accident. Now, you might look into a purchase warranty if you bought it under American Express or Visa... sometimes, depending on your card, you might have accident insurance for purchases. Likewise, look to your homeowners policy.

Otherwise, 'ouch', is about the best you can expect.

Chris Hurd · August 6th, 2007, 05:11 PM

Sorry about that, Roberto -- Ouch! is right -- Drops and other accidents don't qualify for warranty repair, but you might as well send it in to Canon Service so they can give you an idea of the cost to repair. Hopefully it won't be too high. Please let us know what you find out,

Roberto Bellini · August 6th, 2007, 05:17 PM

Ouch....

thanks for the info!
Although I'm pretty sure there is no Canon Repair here...

Chris Hurd · August 6th, 2007, 05:20 PM

Roberto, start with the Canon Brazil web site...

http://www.canon.com.br/Assistencia.aspx

Roberto Bellini · August 6th, 2007, 05:44 PM

Yes I checked the website, they do not have anything for video cameras... I'll try calling though, maybe if I'm lucky... (which I guess I'm not!)
:)

thanks Chris!

Glyn Williams · August 7th, 2007, 05:46 AM

If you bought it recently with a credit card - you may have a type of insurance from the credit-card company.

It's worth checking.

Rikki Bruce · August 8th, 2007, 03:11 PM

Dont know about other countries but here in teh UK I have my camera gear insured for such things as part of my home contents policy. Dont know if you can add your camera to yours, wait a week or two then call em up and say "it fell..."

Aaron Grumtek · August 8th, 2007, 03:13 PM

I think that we ALL learned a leason here... Don't let your girlfriend borrow your HV20...

Ryan Chaney · August 9th, 2007, 03:27 PM

I broke my HV20 in almost the same manner (including breaking the on/off/playback dial), had the exact same symptom of it spitting out tapes but never actually powering on... and then actually managed to fix it myself!! I had to basically snap the mashed-in dial back up into place, making sure that a very tiny grey plastic tab got properly inserted into it's very tiny rectangular metal hole (both of which are visible inside the door near where the internal "guts" of the dial mechanism are located). Once I snapped the little tab back into place the camera immediately came back to life and it's worked perfectly for three months since!

Good luck! =)

Peter Moretti · August 10th, 2007, 06:27 AM

Quote:

Originally Posted by Aaron Grumtek

I think that we ALL learned a leason here... Don't let your girlfriend borrow your HV20...

That should be on page "i" of the owner's manual.

Glenn Thomas · August 10th, 2007, 06:54 AM

Sorry to hear about this, but it's a reminder that I need to update my insurance policy to include the HV20.

I'd recommend this to everyone.. Full comprehensive worldwide insurance.

August 6th, 2007, 04:50 PM	#1
Roberto Bellini New Boot Join Date: Feb 2007 Location: Belo Horizonte, Brazil Posts: 19	Horror Story - Broken Camera So I have a horror story and need some help! My girlfriend was out with our HV20 and the strap on her bag broke, letting the camera fall and hit the ground from less then 5 feet, the camera will not turn on anymore and will only spit out the tape... the menu button on the back of the camera is broken. Something sounds loose when we shake it... So heres the question, I bought the camera in the United States, I moved to Brazil where this happened... It is still under warranty. Is there any chance I can do anything about it with the warranty? Any tips? I appreciate any help... __________________ "I'm just videotaping the birds..." -------------------------------------- http://www.rbellini.org

August 6th, 2007, 05:11 PM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Sorry about that, Roberto -- Ouch! is right -- Drops and other accidents don't qualify for warranty repair, but you might as well send it in to Canon Service so they can give you an idea of the cost to repair. Hopefully it won't be too high. Please let us know what you find out, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 6th, 2007, 05:17 PM	#4
Roberto Bellini New Boot Join Date: Feb 2007 Location: Belo Horizonte, Brazil Posts: 19	That's what I thought... Ouch.... thanks for the info! Although I'm pretty sure there is no Canon Repair here... __________________ "I'm just videotaping the birds..." -------------------------------------- http://www.rbellini.org

August 6th, 2007, 05:20 PM	#5
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Roberto, start with the Canon Brazil web site... http://www.canon.com.br/Assistencia.aspx __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 6th, 2007, 05:44 PM	#6
Roberto Bellini New Boot Join Date: Feb 2007 Location: Belo Horizonte, Brazil Posts: 19	Canon Brasil Yes I checked the website, they do not have anything for video cameras... I'll try calling though, maybe if I'm lucky... (which I guess I'm not!) :) thanks Chris! __________________ "I'm just videotaping the birds..." -------------------------------------- http://www.rbellini.org

August 6th, 2007, 05:06 PM	#2
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Is there any chance it's still under warranty? Only reading your warranty will tell you for sure, but my money is on "No chance". Dropping your unit will probably fall under 'abuse', or some such accident. Now, you might look into a purchase warranty if you bought it under American Express or Visa... sometimes, depending on your card, you might have accident insurance for purchases. Likewise, look to your homeowners policy. Otherwise, 'ouch', is about the best you can expect.

August 7th, 2007, 05:46 AM	#7
Glyn Williams New Boot Join Date: Jul 2007 Location: Sheffield, England Posts: 22	If you bought it recently with a credit card - you may have a type of insurance from the credit-card company. It's worth checking.

August 8th, 2007, 03:11 PM	#8
Rikki Bruce Regular Crew Join Date: Feb 2007 Location: Glasgow. Scotland Posts: 79	Dont know about other countries but here in teh UK I have my camera gear insured for such things as part of my home contents policy. Dont know if you can add your camera to yours, wait a week or two then call em up and say "it fell..."

August 8th, 2007, 03:13 PM	#9
Aaron Grumtek New Boot Join Date: Jul 2007 Location: DFW, TX Posts: 22	I think that we ALL learned a leason here... Don't let your girlfriend borrow your HV20... __________________ "Imagination is more important than knowledge." - Albert Einstein http://www.youtube.com/grumtek

August 9th, 2007, 03:27 PM	#10
Ryan Chaney Regular Crew Join Date: Jun 2007 Location: Salem, Oregon Posts: 39	I broke my HV20 in almost the same manner (including breaking the on/off/playback dial), had the exact same symptom of it spitting out tapes but never actually powering on... and then actually managed to fix it myself!! I had to basically snap the mashed-in dial back up into place, making sure that a very tiny grey plastic tab got properly inserted into it's very tiny rectangular metal hole (both of which are visible inside the door near where the internal "guts" of the dial mechanism are located). Once I snapped the little tab back into place the camera immediately came back to life and it's worked perfectly for three months since! Good luck! =)

August 10th, 2007, 06:54 AM	#12
Glenn Thomas Major Player Join Date: May 2005 Location: Sydney, Australia Posts: 320	Sorry to hear about this, but it's a reminder that I need to update my insurance policy to include the HV20. I'd recommend this to everyone.. Full comprehensive worldwide insurance. __________________ Personal Website: http://www.avene.org