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February 15th, 2008, 04:46 AM | #1 |
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Join Date: Feb 2008
Location: UK
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Mark on Camera Lens - Should I Return?
Ok this is really bothering me so I thought I would seek out some advice
Bought the XHA1 recently and ended up buying a display model partly because the shop concerned originally informed me that they had a new boxed model Anyway noticed in the shop that the lens of the camera was quite marked/smudged Asked the shop to clean it which they did, and although one mark did'nt look like it would shift, it did Yesterday went to clean my filter, which I've always had attached to the lens, and noticed a mark on the lens Removed the filter, used a Rocket-air blower and the mark was still there Gentle cleaning will not remove it Now the mark is very small, about the size of a pinprick Do I return the camera (its within 14 days of purchase) or simply not worry about it as its unlikely to be noticeable in my final shots? Thanks for any advice/reassurance Apologies if I posted in the wrong section Vince |
February 15th, 2008, 05:08 AM | #2 |
Inner Circle
Join Date: Sep 2006
Location: Sydney.
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Yes return it, judging by your post you'll worry about it for the life of the camera and look so apologetic you'll never be able to sell it. I'm the same.
Cheers. |
February 15th, 2008, 09:24 AM | #3 |
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Allan
Cheers for the advice - you don't think I'm being too fussy then? Also do you think the shop will replace?? Regards Vince |
February 15th, 2008, 03:07 PM | #4 |
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If they told you that
"its a display model but its perfect" then you are entitle to a replacement or store credit or a refund - whatever. If they told you that "its a display model but it has a little mark on the lens" then perhaps they have a case. There is a legal cooling off period from any purchase of 7 days in which you are allowed change your mind and seek a refund. It may be longer in some stores. Dont let them tell you it doesnt make a difference to the shots. Do a test. Push the camera lens focus into macro (if you can, im not sure if you can) and watch that mark appear. |
February 15th, 2008, 04:42 PM | #5 |
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Thanks Ger
originally they told me that they had a new one boxed up and ready to go then it turned out that the only one in stock had been on display said it was as new and had'nt been used just that it'd been on display and the packaging had been opened didn't give me any discount as a display model but reduced some accessories in price just looked at the lens now in a spotlight and there is a definite mark there sleeping on it tonight but probably will call them in the morning with a view to getting an exchange thanks for your help and advice Vince |
February 15th, 2008, 05:31 PM | #6 |
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Take it back, definately... You've spent a lot of money on the camera why be stressed about it. I'm sure they will just swap it out with Canon.
Jon |
February 15th, 2008, 07:24 PM | #7 | |
Inner Circle
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Do it now!
Quote:
Call the manager first with your docket info and arrange a time to see him, not a lackey. I'd get right to the point and ask for a refund, I've got a feeling they'll run you around asking for a replacement. Go somewhere else. Don't make it a Monday, Friday or the weekend, bad times in cam shops for refunds these days. Good luck. Cheers. |
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February 16th, 2008, 01:56 AM | #8 | |
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Quote:
Cooling off periods apply to distance contracts, eg Internet and mail order. |
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February 16th, 2008, 02:35 PM | #9 |
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Well the good news is I called the shop today, asked to speak to the shop assistant I dealt with and he wasn't there. Asked to speak to the manager and explained the situation as I've outlined. She agreed immeadiately to order a replacement and I get to pick it up mid week!
She was very helpful and if this happens I will post a reply naming the shop as I will be very pleased with their customer service. Vince |
February 16th, 2008, 03:41 PM | #10 |
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that's good news. I would definitely not have felt comfortable with a scratched lens out of the gate after dropping that amount of money.
Congratulations on your new acquisition! Trish |
February 16th, 2008, 03:51 PM | #11 |
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Thanks Trish
and apologies to everyone for my inability to spell today - see "immediately"! |
February 17th, 2008, 12:04 AM | #12 |
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Glad to hear it has worked out, always good to hear of good customer service.
Jon |
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