Does your XHA1 ever freeze? at DVinfo.net

Kevin Lewis · November 4th, 2009, 11:19 PM

For the last day or so my XHA1 has been freezing. Once I stop recording, the dial becomes un-responsive. Even when I turn it to the off position, it still stays on. I actually have to take the battery out and put it back in to reset it. It only happens ever now and then, but it just started. Has this ever happened to you?

Tripp Woelfel · November 5th, 2009, 06:57 AM

This hasn't happened to me nor have I read of others with this problem. It's an odd one for sure.

You might use the reset button to see if it helps resolve it. Aside from that, it's hard to figure out what might cause this. The fact that it's intermittent only makes it more difficult to diagnose.

Kevin Lewis · November 5th, 2009, 07:07 AM

Thanks for the input Tripp. Wheres the reset button?

Michael Kraus · November 5th, 2009, 09:24 AM

I believe Tripp may be referring to the "reset all" option under "system setup" of the menu screen.

Chris Soucy · November 5th, 2009, 02:46 PM

He's not.

That option is a "high level" reset and does not reset the basic functionality of the camera.

The real "Reset" button (which pretty well clobbers everything and returns the entire camera to factory defaults) is situated adjacent to the loudspeaker, which lives underneath the flip out LCD when it is in the parked position.

As for the reason for your apparent fault, failing a memory/ firmware error (which should be corrected with a full reset) the only other obvious possibility that comes to mind is a flat internal Lithium battery.

If you check page 14 of the camera manual, you will see that certain modes of use can lead this to discharge completely, which could make the cameraa flaky in the extreme.

If fully charging this battery and a full hard reset don't fix the problem, I guess the camera has a date with a Canon service technician sometime soon.

CS

Steve Rusk · November 5th, 2009, 03:06 PM

Nevermind...I misread the original problem...doesn't sound similar to mine after all...carry on.

Allan Black · November 6th, 2009, 03:17 PM

Kevin the XH-A1 dial has solid contacts when you operate it, they might have gotten some grit in there. Take the battery out and slowly click the dial through all its positions 20 or 30times. As you do it carefully pull it towards you a bit. Same with the on/off switch.
Cheers.

Pavel Tomanec · November 6th, 2009, 05:59 PM

Hi Kevin, friend of mine had this problem and it developed further, he could not start the camera (sporadically) at all. Then it would not turn off, nor record, nothing. Canon reported him that it has to do with start up mechanism, which they suggested to replace. The cause of this was most probably dust and grit as Allan mentioned.

Take care.
Pavel

November 4th, 2009, 11:19 PM	#1
Kevin Lewis Major Player Join Date: Feb 2009 Location: Philadelphia, pa Posts: 705	Does your XHA1 ever freeze? For the last day or so my XHA1 has been freezing. Once I stop recording, the dial becomes un-responsive. Even when I turn it to the off position, it still stays on. I actually have to take the battery out and put it back in to reset it. It only happens ever now and then, but it just started. Has this ever happened to you? Last edited by Kevin Lewis; November 5th, 2009 at 08:17 AM.

November 5th, 2009, 02:46 PM	#5
Chris Soucy Inner Circle Join Date: Feb 2007 Location: Fairfield, Dunedin, New Zealand Posts: 3,682 Images: 18	Noooo......... He's not. That option is a "high level" reset and does not reset the basic functionality of the camera. The real "Reset" button (which pretty well clobbers everything and returns the entire camera to factory defaults) is situated adjacent to the loudspeaker, which lives underneath the flip out LCD when it is in the parked position. As for the reason for your apparent fault, failing a memory/ firmware error (which should be corrected with a full reset) the only other obvious possibility that comes to mind is a flat internal Lithium battery. If you check page 14 of the camera manual, you will see that certain modes of use can lead this to discharge completely, which could make the cameraa flaky in the extreme. If fully charging this battery and a full hard reset don't fix the problem, I guess the camera has a date with a Canon service technician sometime soon. CS

November 5th, 2009, 03:06 PM	#6
Steve Rusk Regular Crew Join Date: Jan 2009 Location: Stuttgart Germany Posts: 63	fwiw: Nevermind...I misread the original problem...doesn't sound similar to mine after all...carry on.

November 6th, 2009, 03:17 PM	#7
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,887	Kevin the XH-A1 dial has solid contacts when you operate it, they might have gotten some grit in there. Take the battery out and slowly click the dial through all its positions 20 or 30times. As you do it carefully pull it towards you a bit. Same with the on/off switch. Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

November 6th, 2009, 05:59 PM	#8
Pavel Tomanec Regular Crew Join Date: Jul 2007 Location: Oxford (UK) and Vrindavana (India) Posts: 118	Hi Kevin, friend of mine had this problem and it developed further, he could not start the camera (sporadically) at all. Then it would not turn off, nor record, nothing. Canon reported him that it has to do with start up mechanism, which they suggested to replace. The cause of this was most probably dust and grit as Allan mentioned. Take care. Pavel __________________ The fish is the last to know the water.

November 5th, 2009, 06:57 AM	#2
Tripp Woelfel Trustee Join Date: Jan 2008 Location: North Conway, NH Posts: 1,745	This hasn't happened to me nor have I read of others with this problem. It's an odd one for sure. You might use the reset button to see if it helps resolve it. Aside from that, it's hard to figure out what might cause this. The fact that it's intermittent only makes it more difficult to diagnose.

November 5th, 2009, 07:07 AM	#3
Kevin Lewis Major Player Join Date: Feb 2009 Location: Philadelphia, pa Posts: 705	Thanks for the input Tripp. Wheres the reset button?

November 5th, 2009, 09:24 AM	#4
Michael Kraus Major Player Join Date: Sep 2008 Location: Denton, TX Posts: 232	I believe Tripp may be referring to the "reset all" option under "system setup" of the menu screen.