White and Red dot at DVinfo.net

Jay Tua · February 17th, 2010, 01:14 PM

Hi. I just bought an A1s. Couple of weeks ago, I noticed that there is a white dot and a red dot at the top. At first I thought it was a dead pixel on my monitor but I was wrong. Do you guys have any clue what that is? I have tried cleaning the lens and its still there. Please help. Thank you.

Colin McDonald · February 17th, 2010, 01:25 PM

Sorry to appear a bit slow on the uptake, but do these dots appear in both the LCD and the EVF and also in recorded footage? Are they there in SD as well as HD settings?

Are you able to post an image here yet, or a brief sample on Vimeo? It would help to actually see this.

Jay Tua · February 17th, 2010, 01:46 PM

Yes they are there on recorded footage and on HD. I cant really tell if they are on the LCD OR EVF. I will post later on tonight on vimeo and show you. I have not tried it on SD.

Do you have a clue what the problem maybe?

Colin McDonald · February 17th, 2010, 02:04 PM

I'm wondering if it's a fault on the CCDs or the processor. It might be possible for Canon to "programme it out" if that is in fact the problem. We should really look for a more mundane answer first though. Have you noticed this is there all the time even though you are shooting in different locations under different lighting conditions?

Jay Tua · February 17th, 2010, 04:02 PM

Yes. The dots are there regarless of the shooting condition. I am going to pull my hair out!! If I have any!!! lol...does this mean I have to send it back to Canon? If so, this is going to suck!!!!!!!!!!!!!

Colin McDonald · February 18th, 2010, 01:46 AM

Could you post a sample somewhere? If you can't post images here yet, you could could contact me by email and I'll try to post one here for you. I would really like others to see this.

February 17th, 2010, 01:14 PM	#1
Jay Tua New Boot Join Date: Jan 2010 Location: Vallejo, Ca Posts: 5	White and Red dot Hi. I just bought an A1s. Couple of weeks ago, I noticed that there is a white dot and a red dot at the top. At first I thought it was a dead pixel on my monitor but I was wrong. Do you guys have any clue what that is? I have tried cleaning the lens and its still there. Please help. Thank you.

February 17th, 2010, 01:25 PM	#2
Colin McDonald Trustee Join Date: Dec 2007 Location: Glasgow, Scotland Posts: 1,546	Sorry to appear a bit slow on the uptake, but do these dots appear in both the LCD and the EVF and also in recorded footage? Are they there in SD as well as HD settings? Are you able to post an image here yet, or a brief sample on Vimeo? It would help to actually see this.

February 17th, 2010, 01:46 PM	#3
Jay Tua New Boot Join Date: Jan 2010 Location: Vallejo, Ca Posts: 5	Yes they are there on recorded footage and on HD. I cant really tell if they are on the LCD OR EVF. I will post later on tonight on vimeo and show you. I have not tried it on SD. Do you have a clue what the problem maybe?

February 17th, 2010, 02:04 PM	#4
Colin McDonald Trustee Join Date: Dec 2007 Location: Glasgow, Scotland Posts: 1,546	I'm wondering if it's a fault on the CCDs or the processor. It might be possible for Canon to "programme it out" if that is in fact the problem. We should really look for a more mundane answer first though. Have you noticed this is there all the time even though you are shooting in different locations under different lighting conditions?

February 17th, 2010, 04:02 PM	#5
Jay Tua New Boot Join Date: Jan 2010 Location: Vallejo, Ca Posts: 5	Yes. The dots are there regarless of the shooting condition. I am going to pull my hair out!! If I have any!!! lol...does this mean I have to send it back to Canon? If so, this is going to suck!!!!!!!!!!!!!

February 18th, 2010, 01:46 AM	#6
Colin McDonald Trustee Join Date: Dec 2007 Location: Glasgow, Scotland Posts: 1,546	Could you post a sample somewhere? If you can't post images here yet, you could could contact me by email and I'll try to post one here for you. I would really like others to see this.