XLR Input faulty. at DVinfo.net

Ger Griffin · March 6th, 2011, 07:35 PM

Ive been using the A1 professionally for over 2 years now.
I recently sent it into Canon UK for a service. They included in the quote
for a new upper handle. (I had broken my mic holder). I also had a tape carriage mechanism replacement.
When I got it back just over a month ago everything appeared fine.
Went on my first job of the season yesterday only to realise the XLR inputs arent working.
I can only assume its since the replacement of the upper handle.
My question is, could I be missing something to solve this before I contact them?
Obviously I used the menu to change to XLR input but I have absolutely no levels/ sound whatsoever from connected external mic and external wireless (both of which are working perfectly).
The onboard mic works fine when its in that mode but nothing from an external XLR source. When I got the camera back there had been a complete reset to factory defaults so Im just wondering if there is possibly a setting disabling it.

Im 99.9% certain its faulty but Im checking if Im missing something that could be deep in the menus.

Anybody?

David Chilson · March 7th, 2011, 09:21 AM

Ger,

Something similiar happened to me which I won't go into but when you go to audio set up after a reset there are three things you need to look at. When you set from internal to xlr you need to check that the setting above (output Ch) and below (XLR rec ch) are also set correctly.

If you have set manual audio levels check to make sure they aren't set to zero. (left rear of camera) and that phantom power is on/off as required. It's probable that during the reset something got changed that you set and forgot or something to that effect. Hope this helps!

Ger Griffin · March 8th, 2011, 03:46 PM

Hi Dave,
Thanks for your reply,
I tried every combination of those switches imaginable on the morning just before the job.
Interesting when I plug a minjack into the mic in it doesnt take over either. Its defiantely a fault.
Its gone back in since yesterday anyway so hopefully it will be fixed and back to me before my next wedding (18th march)

March 6th, 2011, 07:35 PM	#1
Ger Griffin Major Player Join Date: May 2007 Location: Ireland Posts: 579	XLR Input faulty. Ive been using the A1 professionally for over 2 years now. I recently sent it into Canon UK for a service. They included in the quote for a new upper handle. (I had broken my mic holder). I also had a tape carriage mechanism replacement. When I got it back just over a month ago everything appeared fine. Went on my first job of the season yesterday only to realise the XLR inputs arent working. I can only assume its since the replacement of the upper handle. My question is, could I be missing something to solve this before I contact them? Obviously I used the menu to change to XLR input but I have absolutely no levels/ sound whatsoever from connected external mic and external wireless (both of which are working perfectly). The onboard mic works fine when its in that mode but nothing from an external XLR source. When I got the camera back there had been a complete reset to factory defaults so Im just wondering if there is possibly a setting disabling it. Im 99.9% certain its faulty but Im checking if Im missing something that could be deep in the menus. Anybody?

March 7th, 2011, 09:21 AM	#2
David Chilson Major Player Join Date: Dec 2006 Location: Walworth, NY Posts: 292	Re: XLR Input faulty. Ger, Something similiar happened to me which I won't go into but when you go to audio set up after a reset there are three things you need to look at. When you set from internal to xlr you need to check that the setting above (output Ch) and below (XLR rec ch) are also set correctly. If you have set manual audio levels check to make sure they aren't set to zero. (left rear of camera) and that phantom power is on/off as required. It's probable that during the reset something got changed that you set and forgot or something to that effect. Hope this helps! __________________ Dave Chilson www.loc.org

March 8th, 2011, 03:46 PM	#3
Ger Griffin Major Player Join Date: May 2007 Location: Ireland Posts: 579	Re: XLR Input faulty. Hi Dave, Thanks for your reply, I tried every combination of those switches imaginable on the morning just before the job. Interesting when I plug a minjack into the mic in it doesnt take over either. Its defiantely a fault. Its gone back in since yesterday anyway so hopefully it will be fixed and back to me before my next wedding (18th march)