This appears to be yet another problem with the A1... man this thing is having real problems, if it was not for the price, i do not think canon would be selling any!

Someone mentioned how cheap cams never seem to have problems... and i would have to agree. my first camcorder was a $500 JVC which i had for five years before it was stolen... and i never had even the slightest problem, and i did not take care of it very well either, i used it in the rain without a cover, and dropped it on the beach several times and it never so much as gave me the slightest problem!

Yet my *very* expensive a1 has been one headache after another

sigh

Well... I have found that if I slide a condom over an unused cassette and throw it over my left shoulder before a shoot, everything works great. The tape loading problem goes away and I don't even get dropouts.

(Special Attention: NEVER change brands of condoms - has something to do with different types of lubrication)

Brad, that cracked me up.

I noticed earlier while on here something about this "eject tape" notice in the VF from a thread I stumbled on in the XL1 forum I believe. I'll try to find it & will post the url. But from what I recall, it mentioned something about that's just another of Canon's way of telling you there's a headclog, etc.

Bill

*edit* Ok, so it wasn't just about head clogs.
http://www.dvinfo.net/conf/showthrea...ght=eject+tape
also http://tinyurl.com/258pm6

Sounds like I'm not the only one... To clarify, I'm able to load a tape when the power dial is set to the 'off' position. When it's in another position it will successfully load a tape maybe 1 out of 5 times. If I try to shut the door (load) a second time it works maybe 1 out of 5 times. Generally I've been setting it to the 'off' position to load tapes. (Have not yet sent it in for service but plan to).

Success!
 

After about 2 months, and a great deal of headache, my problem has been resolved. Here's the full problem:

Frequently, when I load a tape into the XH A1, it will take the tape halfway in, display "Remove the Cassette" then reject the tape. It does this in all modes, off and on. It does it with the included Canon tape, as well as other Panasonic and JVC tapes. I've even experienced the problem without a tape in the mechanism. When you close the door a 2nd time however, the tape will be accepted every time.

Their initial reaction was to suggest that I had been improperly closing the tape mechanism. However, the problem existed from the first tape I loaded into the factory fresh camera, so I knew it had nothing to do with my actions. I am always very careful where I press and close the tape mechanism, and have owned several Canon's before this, thus I knew I wasn't to blame. The problem ended up being a faulty tape loading mechanism.

First time I sent it in, they returned it, saying they replaced some lever, but the problem still existed.

However, on the 2nd trip back to the repair factory, they replaced the entire loading mechanism, and now it works like a charm.

I was somewhat boggled, as no one seemed to be experiencing a similar problem. So I just wanted to post my results for anyone out there who is occasionally getting rejected tapes and who knows that they are loading the tapes correctly. It may be a faulty tape loading mechanism, which should definitely be replaced while the repairs are free.

I know this thread is a few months old... found it in a search, but I figured I would share a similar problem I had this weekend.

During shooting, after inserting a brand new Panasonic AY-DVM63AMQ tape, things were going great. About 20 minutes into the tape I get a message about heads dirty right when I started recording again. I thought it was odd since I've only used about 10 tapes in the camera thus far, so I disregarded the message, waiting until the event was over to run a cleaner.

Well it happened again... "use cleaner heads dirty" and again I kept going when out of nowhere the camera stops recording and I get the famed "removed cassette" error right in the middle of my shooting. So indeed I remove the cassette, re-insert it, and continue recording. At this point my timecode started over, which at the time was not as important as capturing the footage.

Well, now that I am back at home transferring the footage on my Mac, the tape plays back completely blank, no data whatsoever, not even timecode. Somehow the tape got off track and I recorded an hour's worth of video that has now disappeared.

I've inspected the tape visually by manually opening the door, and the edge of the tape is damaged. It won't play back in my A1 or HV20. The footage was pretty important, but not the most important I got for the whole shoot, which I guess is positive. So if you have any ideas how to recover my footage from a damaged tape, I'd be more than happy to listen.

I am totally clueless on that one. If the tape was damaged then it is possible the tape was damaged to begin with. Were you recording SD or HDV. If it was SD and you were uploading through an HDV cam you need to set it to downconvert on export in the menu settings. Other than that a problem like that sounds like it may be tape related. Now if the tape is bad all the through (damaged edges) as you mentioned then perhaps you can contact the manufacturer and hold them to their warranty and see if they can save your footage. Just an idea.

I'm sure this was a typo because if it was SD to begin with there's nothing to downconvert :)

Bill

But if you had your A1 or HV20 set to lock the playback to HDV in the menus you would not get anything to upload. This was what I was hinting at. Obviously if shot in SD there is nothing to downconvert but if the camera is in a locked playback of HDV you may have problems.

Ohhh... I see what you mean & you're right. I should think more thoroughly before I post :D I usually have mine set to Auto. Maybe that's why I didn't think of that.

Bill

I'm a little embarrassed that after starting this thread last November I sent my A1 to the Canon Factory Service Center (in Irvine, CA) for repair last week. (The factory warranty was about to run out). It came back yesterday (they received it on a Thursday and shipped it out the following Tuesday).

Armed with the experience of explaining the problem on this thread, and in hearing others explain similar problems, I carefully explained the problem on the phone when getting the RMA, and in my cover letter. Unfortunately they didn't fix that problem.

The repair documentation I received lists the following "Request Details":

• Repair Transport
• Camera shows remove cassette
• Clean and check all functions

My impression is that they have a canned set of "Request Details" to choose from, but this is just an impression.

This document also lists the following "Service Details" performed:

• Clean and align tape path
• Replace mic holder
• Update firmware from 1.0.0.0 to 1.0.1.0

After unpacking the camera the first thing I did was try to load a cassette with the power dial in the A position. After that failed a few times I tried the VCR/Play position which worked only the second time out of four attempts. The problem was not fixed, and probably was not understood by the repair person. I would have gladly explained it again if they had contacted me but they didn't.

I don't know why they replaced the mic holder since it worked fine before. I use it sometimes. The shaft of the bolt in the new holder is bent as shown in the attached photo. When tightening it the head swings around nearly hitting the holder. It's awkward. I never appreciated how straight the old one was.

The firmware update fixed the -40 in Custom Presets bug but unfortunately all of my custom presets got erased so I'll have to set those again.

On balance, sending it in seemed to result in a minor net loss. I'm not sure I want to try again. (Never had this problem with Mack warranty service for a GL2).

Has anyone had this problem successfully corrected at a Canon Factory Service Center?

I can't say much for the Canon repair service as I haven't used them. We have a company near me that does service on most things. Some computer board replacement type of things they have to send in. Anyway they fixed my camera that had the remove cassette problem. They uncovered the problem and it hasn't done it since (my old GL2). Not sure if your cam is still under warranty or not or if you have the Mack warranty. I am not sure they honor Mack warranties or how those work but I can tell the tech at Full Compass systems in Madison, WI knows how to fix the problem. If you call them and find out about repair, warranty and stuff like that their phone number is 1-800-356-5844. Ask for Keith in service. He knows the problem and has helped me with a few obscure issues. If you want to reference Philip from Frogman Productions he will probably remember me and the issue.

I believe the fix involved replacing the tape drive mechanism. I think he narrowed the problem down to bad gears or pinch rollers in the mechanism. On the GL2 the repair was about $300 at the time....not sure about the A1 and the tape mechanism.

Good luck.

Thanks Philip. I enjoyed talking to Keith. Unfortunately they don't honor the Canon Manufacturer's Warranty and he said Canon requires units to be sent to one of their facilities for this work. He also thought it was odd that I was only able to record or playback on a tape when,

1. the tape is inserted and loaded when the power dial is in the off position
2. then the power dial is adjusted to a record or play position.

I the good news is that I have a 4 year Mack warranty so I'll sent it there.

I decided ask Canon to replace the bolt (thumb screw) so I called Customer Service and explained what happened. They sent me to the Parts Department but Parts said they only sell parts (they don't comp them) and sent me back to Customer Service. Then I got this first-rate-sounding customer support person, Chris Canada, who said he'd take care of sending it out himself. (Actually he's going to send out the whole mic holder assembly since the thumb screw does not come separately). I'll be glad when that arrives.

Am still planning to send the unit to Mack to fix the original 'Remove the Cassette' problem.

Stupid workaround for "remove the cassette"
 

What I've learned to do is pop each cassette's tape cover open (depress the little plastic safety tab and it opens), then use a finger to add a little slack in the tape. This has solved the dread "Remove The Cassette" problem for me. I mostly use the "industry standard" Pana AY-DVM63PQ, which has never let me down -- except for this annoying Canon XH-A1 problem, which seems to happens no matter what tape you use.

Mine is brand new and I recently experienced this problem filming a wedding. I almost cried!

As far as I know yes, that is how they work. [I sold my A1 and got a G1 some time ago -- they were identical in this respect.] I record directly to disk whenever possible.

No guys, don't load a tape with a record mode selected, that's like trying to start your car in gear with the brake off.

And wait till the tape transport actually goes down and reaches the bottom before you close the lid. There are reports of folk jamming up the transport .. to play safe you could wait till you hear the tape has loaded, then close the lid.

After that, using a new tape, it's good to fast fwd for 5secs and rewind to start to free up the start of the tape pack inside the shell. Always load a tape and check it before you go out, at the gig spells trouble.

Cheers.