XL2 owners club (BS) at DVinfo.net
DV Info Net

Go Back   DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders

Canon XL and GL Series DV Camcorders
Canon XL2 / XL1S / XL1 and GL2 / XM2 / GL1 / XM1.

Reply
 
Thread Tools Search this Thread
Old July 17th, 2005, 06:27 PM   #1
New Boot
 
Join Date: Jul 2005
Location: Gig Harbor, WA
Posts: 8
XL2 owners club (BS)

Anyone know how to get to the owners club? I have registered and attempted to down load the “free” software, but to no avail. The only way I have found to get back to the software down load is to register again. This whole thing seems like a bad joke by Canon. I am VERY displeased with them at this point. And no, Canon has not responded to me, and no , I am not talking about the SDK software. :-(
__________________
XL2, 20X is, 3X, 1Ds, 1DmkII, a bunch of L glass, flashes, bags, studio stuff and an understanding wife.



Only the dead should be allowed not to think for themselves! :-)
Michael Von Ditter is offline   Reply With Quote
Old July 17th, 2005, 06:59 PM   #2
Major Player
 
Join Date: Jul 2004
Location: Enterprise, AL
Posts: 857
Michael,

I went through exactly the same thing. Read here on where to get the software. Canon's USA website that serves the DV-PC software is hoarked up. I fussed at them about it a few months ago, evidently they blew it off and now you're having the same problem.
__________________
Fear No Weevil!
Patrick King is offline   Reply With Quote
Old July 17th, 2005, 09:58 PM   #3
Regular Crew
 
Join Date: Dec 2004
Location: Westford, MA
Posts: 145
http://www.canon.ca/dv-pc_recorder/
Brent Ray is offline   Reply With Quote
Old July 18th, 2005, 06:16 PM   #4
New Boot
 
Join Date: Jul 2005
Location: Gig Harbor, WA
Posts: 8
Quote:
Originally Posted by Brent Ray
Thanks for the input......unfotunately that doesn't work either.
__________________
XL2, 20X is, 3X, 1Ds, 1DmkII, a bunch of L glass, flashes, bags, studio stuff and an understanding wife.



Only the dead should be allowed not to think for themselves! :-)
Michael Von Ditter is offline   Reply With Quote
Old July 18th, 2005, 06:58 PM   #5
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,368
Images: 513
Works just fine for me. Try it again, maybe?
__________________
CH

Search DV Info Net | 20 years of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old July 18th, 2005, 10:20 PM   #6
Wrangler
 
Join Date: Oct 2003
Location: DFW area, TX
Posts: 6,117
Images: 1
Worked okay for me too. You do have to answer the questions before proceeding to the download page. Then you must select English or Francais. I selected English and was taken to a page with a link to the PDF manual and the actual software link below it.

-gb-
Greg Boston is offline   Reply With Quote
Old July 19th, 2005, 05:09 AM   #7
Major Player
 
Join Date: Jul 2004
Location: Enterprise, AL
Posts: 857
Greg, You didn't go quite far enough to get the failure he (and I) experience.

On the US page I answered the questions and made it to the download page, then successfully downloaded the manual, but the program would not download. The PDF document would download no problem, the actual program would not. Tried about six times several months ago with no luck; tried again this morning, same result. The download window for the program opens and immediately closes.

I finally downloaded on the first try from the European site.
__________________
Fear No Weevil!
Patrick King is offline   Reply With Quote
Old July 19th, 2005, 07:51 AM   #8
Wrangler
 
Join Date: May 2003
Location: Eagle River, AK
Posts: 4,100
Yeah, I emailed Canon USA a couple months ago to very directly tell them that IMO their poorly supported web presence is hurting them badly. No question in my mind the video portion of their web site is costing them more sales than it is gaining.

Even if the actual merchandise is great stuff, prospective customers hesitate to trust a big company that can't even get its web site (including the "Owner's Club" if there really is such a thing!) right. So far, all complaints seem to have not impressed corporate management enough to spur any apparent improvements. Hope that changes soon.
__________________
Pete Bauer
The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein
Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!
Pete Bauer is offline   Reply With Quote
Old July 19th, 2005, 10:33 AM   #9
Regular Crew
 
Join Date: Jun 2005
Location: Silicon Valley
Posts: 61
Quote:
Originally Posted by Patrick King
Greg, You didn't go quite far enough to get the failure he (and I) experience.

On the US page I answered the questions and made it to the download page, then successfully downloaded the manual, but the program would not download. The PDF document would download no problem, the actual program would not. Tried about six times several months ago with no luck; tried again this morning, same result. The download window for the program opens and immediately closes.

I finally downloaded on the first try from the European site.
Since you already got it, this is academic. You probably had some weird browser glitch. Unless Javascript is interfering, it's usually best to R-click the link and choose "save target as..." .
__________________
-----------------------------------
XL2: power to go, quality to impress
Andy Joyce is offline   Reply With Quote
Old July 19th, 2005, 11:55 AM   #10
Major Player
 
Join Date: Jul 2004
Location: Enterprise, AL
Posts: 857
Quote:
Originally Posted by Andy Joyce
Since you already got it, this is academic. You probably had some weird browser glitch. Unless Javascript is interfering, it's usually best to R-click the link and choose "save target as..." .
Andy,
Thanks for trying to help but I tried right-click to "Save target as", I tried it with IE and Firefox, I tried it with Canon's solution of "turn off all firewalls and virus-protection", and I tried it these ways from two computers at two different locations. I tried it with Green Eggs and Ham. Canon's website is just in the can. I'm not a computer programmer, but I'm definately a 'power-user' and if I couldn't get it to download, then as Doctor Michael Hfuhruhurr said in The Man with Two Brains: "Damn, this test is too hard!"
__________________
Fear No Weevil!
Patrick King is offline   Reply With Quote
Old July 19th, 2005, 12:13 PM   #11
Regular Crew
 
Join Date: Jun 2005
Location: Silicon Valley
Posts: 61
I just think it's funny that we have to go to Canada or Europe to get a free program that is advertised in the packaging of the XL2 box!

Don't get me started on the SDK...

I like a lot of their products, but Canon is really retarded when it comes to general marketing and advertising. I've seen Apple do a better job during their worst period. Maybe Michael Spindler is working for Canon!
__________________
-----------------------------------
XL2: power to go, quality to impress
Andy Joyce is offline   Reply With Quote
Old July 19th, 2005, 12:21 PM   #12
Major Player
 
Join Date: Jul 2004
Location: Enterprise, AL
Posts: 857
Andy,

I'm in agreement with you on Canon marketing. You need to change your tag line to:

XL2: power to go, quality to impress, marketing to cripple

How can they build such a wonderful piece of gear and then have such a poor web presence?
__________________
Fear No Weevil!
Patrick King is offline   Reply With Quote
Old July 19th, 2005, 08:48 PM   #13
New Boot
 
Join Date: Jul 2005
Location: Gig Harbor, WA
Posts: 8
Quote:
Originally Posted by Patrick King
Greg, You didn't go quite far enough to get the failure he (and I) experience.

On the US page I answered the questions and made it to the download page, then successfully downloaded the manual, but the program would not download. The PDF document would download no problem, the actual program would not. Tried about six times several months ago with no luck; tried again this morning, same result. The download window for the program opens and immediately closes.

I finally downloaded on the first try from the European site.
That's what I get.
__________________
XL2, 20X is, 3X, 1Ds, 1DmkII, a bunch of L glass, flashes, bags, studio stuff and an understanding wife.



Only the dead should be allowed not to think for themselves! :-)
Michael Von Ditter is offline   Reply With Quote
Old July 19th, 2005, 08:54 PM   #14
New Boot
 
Join Date: Jul 2005
Location: Gig Harbor, WA
Posts: 8
Quote:
Originally Posted by Patrick King
Andy,
Thanks for trying to help but I tried right-click to "Save target as", I tried it with IE and Firefox, I tried it with Canon's solution of "turn off all firewalls and virus-protection", and I tried it these ways from two computers at two different locations. I tried it with Green Eggs and Ham. Canon's website is just in the can. I'm not a computer programmer, but I'm definately a 'power-user' and if I couldn't get it to download, then as Doctor Michael Hfuhruhurr said in The Man with Two Brains: "Damn, this test is too hard!"
I own a software company and none of our gang has found a way around Canon's US site issues (trying to keep the boss happy). Thank God our stuff doesn't work that badly, we'd be out of business.
__________________
XL2, 20X is, 3X, 1Ds, 1DmkII, a bunch of L glass, flashes, bags, studio stuff and an understanding wife.



Only the dead should be allowed not to think for themselves! :-)
Michael Von Ditter is offline   Reply With Quote
Old July 19th, 2005, 09:05 PM   #15
New Boot
 
Join Date: Jul 2005
Location: Gig Harbor, WA
Posts: 8
Quote:
Originally Posted by Brent Ray
Ok, since I can't get it off of their site, can you send it to me? "mvonditter@eims-inc.com" Thanks for the help.
__________________
XL2, 20X is, 3X, 1Ds, 1DmkII, a bunch of L glass, flashes, bags, studio stuff and an understanding wife.



Only the dead should be allowed not to think for themselves! :-)
Michael Von Ditter is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 02:46 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network