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December 27th, 2006, 08:53 PM
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#1 |
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Regular Crew
Join Date: Nov 2006
Location: San Francisco, CA
Posts: 55
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2 Issues
I have had two issues with my new XL2 that I have not been able to find any info on. Any help would be appreciated.
1) I was shooting one day at the top of a mountain. The EVF, every 30 seconds or so, would stutter with horizontal scan lines, like what you may get with a cable not plugged in all the way. The lines did not turn up on the footage, but what I did get was a quick buzz/beep at around the same interval. Temp that day was low 40s F. It has only happened once, and I have been unable to recreate it. 2) I did some shooting yesterday, and the tape motor/heads were making some loud buzzing/whining that would fade in and out. It was definately loud enough to hear across the room. (completely different from the other noise) I have not yet used a head cleaner on the camera. I should probably do that first. I will try to upload some footage soon. Other then these issues, I love the camera, and the images have literally floored me. Thanks for the help, Brandon |
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December 28th, 2006, 07:03 AM
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#2 |
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Inner Circle
Join Date: Oct 2004
Location: Port St. Lucie, Florida
Posts: 2,614
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That is not normal noise. Does it do the same thing when warm? A cleaning tape will do no good with the noise, I would take it or send it for service. Is it still under warranty?
Mike
__________________
Chapter one, line one. The BH. |
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December 28th, 2006, 11:04 AM
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#3 |
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Regular Crew
Join Date: Nov 2006
Location: San Francisco, CA
Posts: 55
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Yeah, I just got it a month ago.
Brandon |
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December 28th, 2006, 05:19 PM
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#4 |
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Regular Crew
Join Date: Nov 2006
Location: San Francisco, CA
Posts: 55
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So I just got off the phone with the canon service center. They are sending me a box to send my camera in.
The first issue I was having, the rep told me that it sounded like radio interference, which actually makes sense, because I was shooting up at the top of a mountain that happens to have quite a bit of radio equipment. She also said turnaround time was 3-5 days, which was pleasantly surprising. Hopefully they will be able to fix something. |
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December 29th, 2006, 12:13 AM
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#5 |
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Major Player
Join Date: Sep 2004
Location: Houston/Austin
Posts: 394
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The service center will send you a box to ship in? Sweet. Do you have to ship the whole camera with lens, or just the body with the EVF?
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December 29th, 2006, 05:10 AM
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#6 | |
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Regular Crew
Join Date: Aug 2006
Location: Lundy Island, UK
Posts: 175
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Quote:
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December 29th, 2006, 01:55 PM
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#7 |
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Regular Crew
Join Date: Nov 2006
Location: San Francisco, CA
Posts: 55
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Yeah, they are sending a box, although I will have to pay for shipping there. I was pretty surprised when they said 3-5 days, I was thinking it was going to be a month or more.
I am sending the whole camera, I am going to have them give it a full checking. I am going to be spending a month in Nepal with the camera, I need it to be working absolutely perfectly. Grant, did you use audio from the helicopter flights? I was definately hearing a loud buzz every 30 seconds or so on my tapes. Brandon |
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December 29th, 2006, 05:08 PM
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#8 | |
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Regular Crew
Join Date: Aug 2006
Location: Lundy Island, UK
Posts: 175
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Quote:
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www.returntickettonature.co.uk |
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