LIT Pixel is KILLING ME

Nick Hiltgen · January 9th, 2006, 11:47 PM

Matthew thats what I'm trying to find out, it seems odd to me that according to canon there is no pixel masking available, but honestly right now I'm not even sure how to acess the service menu.

Michael Pappas · January 10th, 2006, 12:25 AM

That would have been nice. However, nope!

Quote:

Originally Posted by Matthew Greene

I know this is not the solution for a camera just out of the box but for future reference does the H1 allow pixel masking through a service menu?

Chris Hurd · January 10th, 2006, 01:51 AM

Michael is actually right for a change. Service menus are a closely guarded Canon secret. The general public (that is, all of us) will never be let in on how to do this. It's a trip to the CUSA service center.

Matthew Greene · January 10th, 2006, 02:02 AM

I thought service manuals and details by law have to be available to anyone that requests them and/or owns the product. As an example, I've gotten service manuals for my gear from http://www.user-service-manuals.com/ in the past, you technically make a small donation and they give you the link. Plus what broadcaster or serious production company with an engineering team would purchase the camera without this info disclosed?

Ashley Hosking · January 10th, 2006, 07:38 AM

Quote:

Originally Posted by Matthew Greene

Plus what broadcaster or serious production company with an engineering team would purchase the camera without this info disclosed?

Thats right, I have worked for a major TV Station in Sydney and we always got our Tech Services guys to fix equipment, we never made a service call to any third party until our own techs said they couldn't fix it. Half the time in the TS workshop they had Sony cameras lined up on the floor and on desks with the guts everywhere... If Canon are going to be secretive with this information then they will completely miss out on any chance of a Pro/Broadcast market with this camera, how else is a large broadcaster going to save money if they have to send equipment to third parties for repair...

Alister Chapman · January 15th, 2006, 12:53 PM

Nick.. are you sure your lit pixel is a lit CCD pixel and not an LCD of VF pixel? I was checking out my H1 and thought I was seeing a lit CCD pixel, however it appears that I have a bright pixel on the LCD/VF as I cannot see it on an external monitor.

Michael Pappas · January 15th, 2006, 01:16 PM

Lit or dead. I guess a dead cluster is black and a lit cluster is white etc. Either way both get mapped out. Btw, it's never a single pixel its actually a cluster.

Nick wassup with your H1?

Michael Pappas
Arrfilms@hotmail.com
PappasArts & Arrfilms Main site

XLH1 and HVX200 frame grabs and news here:
http://www.pbase.com/Arrfilms

http://www.PappasArts.com
http://www.Myspace.com/

Nick Hiltgen · January 16th, 2006, 09:24 AM

Sorry, it's been a busy couple of days on set. My XL is staying with the shoot until completion. I'm posiutive the lit pixel is on the ccd block, because it shows up through the HD-SDI out on an HD monitor. I spoke with my dealer and he said as soon as I bring it in they'll look at it and try and get the whole unit replaced by canon (as I've had some other issues as well) but right production just wants to finish the movie and they have a few different plug-ins they're looking at to try and fix the pixel in post.

So all in all, right now it's just a waiting game. Both canon and my dealer are aware of the situation that I'm in, and while I'm not super happy with either, if the camera get's fixed (or replaced) under warranty then I'll have no problems.

Floris van Eck · February 16th, 2008, 05:39 PM

Nick, how did your story end? I also found out that I have like 1 - 10 hot pixels that come and go whenever they feel like it. I cleaned everything, tried different settings but they just appear and then disappear.

Henrik Joensen · February 17th, 2008, 10:20 AM

Nick,

Just after my 1920 screening format I picked up these LIT or DEAD
pixels today. Just alittle over 1 week I've had the A1.

Took out a 3 year Sagemax protection plan at B+H when bought it
in NYC. They'll cover it and asked me to go to nearest dealer to get
an estimate and if less than 100pct of purchase prize they'll reimburse
cash if more than 100 pct need do something else.

I'll post the estimate for Belgium when known.

Cant upload the screen shots again but please have a look
in this thread

http://www.dvinfo.net/conf/showthrea...=106776&page=2

Nightmare.

Nick Hiltgen · February 17th, 2008, 11:49 PM

Hey floris,

So yeah what ended up happening is we shot the movie (heh obviously) then when I go the camera back I cleaned everything and took it to the service center, and of course the problem was gone and I felt like a moron.

I will say that there seems to be an issue with lit pixels popping up and disappearing but I think that may be as a result of the mini35 but anyhow seems to be a strange issue, but as of right now, no lit pixels...

Jonas Nystrom · February 19th, 2008, 05:34 PM

Here in Sweden it took Canon three days to fix it. I had two. However, when it came back it had a new dead one - back to the nice and happy people at Canon - two days!! If it would be necessary to change the CCD it would maybe take up to a week according to the people at the shop.

January 9th, 2006, 11:47 PM	#16
Nick Hiltgen Trustee Join Date: May 2003 Location: Atlanta GA Posts: 1,427	Matthew thats what I'm trying to find out, it seems odd to me that according to canon there is no pixel masking available, but honestly right now I'm not even sure how to acess the service menu. __________________ I have a dream that one day canon will release a 35mm ef to xl adapter and I'll have iris control and a 35mm dof of all my ef lenses, and it will be awesome...

January 10th, 2006, 01:51 AM	#18
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Michael is actually right for a change. Service menus are a closely guarded Canon secret. The general public (that is, all of us) will never be let in on how to do this. It's a trip to the CUSA service center. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

January 15th, 2006, 12:53 PM	#21
Alister Chapman Inner Circle Join Date: Dec 2005 Location: Bracknell, Berkshire, UK Posts: 4,957	Nick.. are you sure your lit pixel is a lit CCD pixel and not an LCD of VF pixel? I was checking out my H1 and thought I was seeing a lit CCD pixel, however it appears that I have a bright pixel on the LCD/VF as I cannot see it on an external monitor. __________________ Alister Chapman, Film-Maker/Stormchaser http://www.xdcam-user.com/alisters-blog/ My XDCAM site and blog. http://www.hurricane-rig.com

January 16th, 2006, 09:24 AM	#23
Nick Hiltgen Trustee Join Date: May 2003 Location: Atlanta GA Posts: 1,427	Sorry, it's been a busy couple of days on set. My XL is staying with the shoot until completion. I'm posiutive the lit pixel is on the ccd block, because it shows up through the HD-SDI out on an HD monitor. I spoke with my dealer and he said as soon as I bring it in they'll look at it and try and get the whole unit replaced by canon (as I've had some other issues as well) but right production just wants to finish the movie and they have a few different plug-ins they're looking at to try and fix the pixel in post. So all in all, right now it's just a waiting game. Both canon and my dealer are aware of the situation that I'm in, and while I'm not super happy with either, if the camera get's fixed (or replaced) under warranty then I'll have no problems. __________________ I have a dream that one day canon will release a 35mm ef to xl adapter and I'll have iris control and a 35mm dof of all my ef lenses, and it will be awesome...

February 17th, 2008, 11:49 PM	#26
Nick Hiltgen Trustee Join Date: May 2003 Location: Atlanta GA Posts: 1,427	Hey floris, So yeah what ended up happening is we shot the movie (heh obviously) then when I go the camera back I cleaned everything and took it to the service center, and of course the problem was gone and I felt like a moron. I will say that there seems to be an issue with lit pixels popping up and disappearing but I think that may be as a result of the mini35 but anyhow seems to be a strange issue, but as of right now, no lit pixels... __________________ I have a dream that one day canon will release a 35mm ef to xl adapter and I'll have iris control and a 35mm dof of all my ef lenses, and it will be awesome...

January 10th, 2006, 02:02 AM	#19
Matthew Greene Regular Crew Join Date: Jan 2006 Location: Las Vegas, NV / Branson, MO Posts: 63	I thought service manuals and details by law have to be available to anyone that requests them and/or owns the product. As an example, I've gotten service manuals for my gear from http://www.user-service-manuals.com/ in the past, you technically make a small donation and they give you the link. Plus what broadcaster or serious production company with an engineering team would purchase the camera without this info disclosed?

January 15th, 2006, 01:16 PM	#22
Michael Pappas Regular Crew Join Date: Sep 2001 Location: California Posts: 667	Lit or dead. I guess a dead cluster is black and a lit cluster is white etc. Either way both get mapped out. Btw, it's never a single pixel its actually a cluster. Nick wassup with your H1? Michael Pappas Arrfilms@hotmail.com PappasArts & Arrfilms Main site XLH1 and HVX200 frame grabs and news here: http://www.pbase.com/Arrfilms http://www.PappasArts.com http://www.Myspace.com/

February 16th, 2008, 05:39 PM	#24
Floris van Eck Major Player Join Date: Jan 2006 Location: The Netherlands Posts: 993	Nick, how did your story end? I also found out that I have like 1 - 10 hot pixels that come and go whenever they feel like it. I cleaned everything, tried different settings but they just appear and then disappear.

February 17th, 2008, 10:20 AM	#25
Henrik Joensen Regular Crew Join Date: Dec 2007 Location: Antwerpen - Belgium Posts: 54	Nick, Just after my 1920 screening format I picked up these LIT or DEAD pixels today. Just alittle over 1 week I've had the A1. Took out a 3 year Sagemax protection plan at B+H when bought it in NYC. They'll cover it and asked me to go to nearest dealer to get an estimate and if less than 100pct of purchase prize they'll reimburse cash if more than 100 pct need do something else. I'll post the estimate for Belgium when known. Cant upload the screen shots again but please have a look in this thread http://www.dvinfo.net/conf/showthrea...=106776&page=2 Nightmare.

February 19th, 2008, 05:34 PM	#27
Jonas Nystrom Major Player Join Date: Jan 2006 Location: Göteborg, Sweden Posts: 306	6 weeks... Here in Sweden it took Canon three days to fix it. I had two. However, when it came back it had a new dead one - back to the nice and happy people at Canon - two days!! If it would be necessary to change the CCD it would maybe take up to a week according to the people at the shop. __________________ Jonas Nyström, DoP :: HOT SHOT® SWEDEN :: www.hotshot.nu :: RED #1567, RED 18-50mm T3 :: XL A1, Letus Extreme :: XL H1, 20X & 6X lens (for sale) :: www.vimeo.com/nystrom