grey market? manual in three languages at DVinfo.net

Bryan Mitchell · October 20th, 2003, 12:18 PM

My XL1s came with a manual in English French and Spanish. The menu's on the camera are in English. Does this mean the camera is a grey market? The camera was advertised with US warranty, so I don't think it is, but are all the manuals in the US box trilingual?

Brian Huey · October 20th, 2003, 01:12 PM

My GL2 manual is in English, French and Spanish as well and mine is not a grey market one. The menu's are in English as well. I think that grey market one's come with foreign language menus and the body of the camera may actually be a grey color, not entirely sure about that though.

Cheers,
Huey

Robert Knecht Schmidt · October 20th, 2003, 01:41 PM

Brian,

Yes, the XL1s comes with a trilingual manual... printed in Japan!

Bryan Mitchell · October 20th, 2003, 02:01 PM

LOL... now I'm confused.... the manual being printed in japan, doesn't mean anything about the warranty though right, lol? I'm sure the canon XL1s itself, isn't made in the US... its just made for the US, or not.

Robert Knecht Schmidt · October 20th, 2003, 02:05 PM

Don't be confused. Be assured. Just because your manual is trilingual doesn't mean you have a gray market item.

Jeff Donald · October 20th, 2003, 02:09 PM

Read the separate warranty card that comes with the camera. It will say US Warranty if indeed the camera is a US warranty item.

Bryan Mitchell · October 20th, 2003, 02:18 PM

::scrambles to look for that, having never seen it::

Bryan Mitchell · October 20th, 2003, 05:09 PM

I found 2 little card/pamphlets that say "Canon limited warranty/garantie limitee"

On them, they say "warranty coverage is subject to the country where the unit was purchased."

Theres no actual mention of the US in this area, but I bought it in the US. Also, when you open it up, it has a warranty for Canada, and Warranty for US details. I'm guessing this is probably it.

Don Palomaki · October 20th, 2003, 06:17 PM

Call the Canon help desk at their 800 number, ask them . They should be able to map the serial number to a valid UYSA import. They also should be able to tell you if the place you bought it is an authorized dealer.

Tri-lingual manuals work for North America where NTSC and English, Spanish and French are the primary languages

Jeff Donald · October 20th, 2003, 06:18 PM

That sounds like the warranty card to me. I'd still follow Don's advice.

Chris Hurd · October 21st, 2003, 07:14 AM

Don Palomaki has summed it up succinctly... tri-lingual manuals work for North America where the video standard is NTSC and English, Spanish and French are the primary languages. Spanish for Mexico, English for the U.S. and parts of Canada, French for the other parts of Canada. Most all consumer electronics (and just about any consumer product requiring a user's manual, such as a washing machine) are printed in those three primary North American languages if they're shipped to the North American market. Hope this helps,

Bryan Mitchell · October 21st, 2003, 07:32 AM

Thanks, everyone.

Russ Evenhouse · October 21st, 2003, 08:43 AM

Brian,
I'm not sure about this, but I've heard that the grey market cameras mostly have the "in Viewfinder" information in a different language, and they aren't warranteeable in US. But i've never heard they were some inferior reject camera. Just based for a different culture. Same camera, different lingo.
Russ

October 20th, 2003, 12:18 PM	#1
Bryan Mitchell Major Player Join Date: Aug 2003 Location: Las Vegas Posts: 316	grey market? My XL1s came with a manual in English French and Spanish. The menu's on the camera are in English. Does this mean the camera is a grey market? The camera was advertised with US warranty, so I don't think it is, but are all the manuals in the US box trilingual?

October 20th, 2003, 01:41 PM	#3
Robert Knecht Schmidt Wrangler Join Date: Feb 2002 Location: Cleveland, Ohio Posts: 1,933	Brian, Yes, the XL1s comes with a trilingual manual... printed in Japan! __________________ All the best, Robert K S Search DVinfo.net for quick answers \| The best in the business: DVinfo.net sponsors

October 20th, 2003, 02:05 PM	#5
Robert Knecht Schmidt Wrangler Join Date: Feb 2002 Location: Cleveland, Ohio Posts: 1,933	Don't be confused. Be assured. Just because your manual is trilingual doesn't mean you have a gray market item. __________________ All the best, Robert K S Search DVinfo.net for quick answers \| The best in the business: DVinfo.net sponsors

October 20th, 2003, 02:09 PM	#6
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Read the separate warranty card that comes with the camera. It will say US Warranty if indeed the camera is a US warranty item. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

October 20th, 2003, 06:17 PM	#9
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	Call the Canon help desk at their 800 number, ask them . They should be able to map the serial number to a valid UYSA import. They also should be able to tell you if the place you bought it is an authorized dealer. Tri-lingual manuals work for North America where NTSC and English, Spanish and French are the primary languages __________________ dpalomaki@dspalomaki.com

October 20th, 2003, 01:12 PM	#2
Brian Huey Regular Crew Join Date: Jan 2003 Location: Seattle , WA Posts: 184	My GL2 manual is in English, French and Spanish as well and mine is not a grey market one. The menu's are in English as well. I think that grey market one's come with foreign language menus and the body of the camera may actually be a grey color, not entirely sure about that though. Cheers, Huey

October 20th, 2003, 02:01 PM	#4
Bryan Mitchell Major Player Join Date: Aug 2003 Location: Las Vegas Posts: 316	LOL... now I'm confused.... the manual being printed in japan, doesn't mean anything about the warranty though right, lol? I'm sure the canon XL1s itself, isn't made in the US... its just made for the US, or not.

October 20th, 2003, 02:18 PM	#7
Bryan Mitchell Major Player Join Date: Aug 2003 Location: Las Vegas Posts: 316	::scrambles to look for that, having never seen it::

October 20th, 2003, 05:09 PM	#8
Bryan Mitchell Major Player Join Date: Aug 2003 Location: Las Vegas Posts: 316	I found 2 little card/pamphlets that say "Canon limited warranty/garantie limitee" On them, they say "warranty coverage is subject to the country where the unit was purchased." Theres no actual mention of the US in this area, but I bought it in the US. Also, when you open it up, it has a warranty for Canada, and Warranty for US details. I'm guessing this is probably it.

October 20th, 2003, 06:18 PM	#10
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	That sounds like the warranty card to me. I'd still follow Don's advice. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

October 21st, 2003, 07:14 AM	#11
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Don Palomaki has summed it up succinctly... tri-lingual manuals work for North America where the video standard is NTSC and English, Spanish and French are the primary languages. Spanish for Mexico, English for the U.S. and parts of Canada, French for the other parts of Canada. Most all consumer electronics (and just about any consumer product requiring a user's manual, such as a washing machine) are printed in those three primary North American languages if they're shipped to the North American market. Hope this helps, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

October 21st, 2003, 07:32 AM	#12
Bryan Mitchell Major Player Join Date: Aug 2003 Location: Las Vegas Posts: 316	Thanks, everyone.

October 21st, 2003, 08:43 AM	#13
Russ Evenhouse New Boot Join Date: Jul 2003 Location: Scottssbluff, Nebraska Posts: 11	Brian, I'm not sure about this, but I've heard that the grey market cameras mostly have the "in Viewfinder" information in a different language, and they aren't warranteeable in US. But i've never heard they were some inferior reject camera. Just based for a different culture. Same camera, different lingo. Russ