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All I meant my obviously not licensed is that since Cannon will only service the cameras themselves the local place is not licensed. I think they are a reputable place and I am hesitant to send everything off.
I was reading in the archives and some people recommended just recording for a half hour and then reviewing the tape to see if there was any fragmenting etc. Their thought was that if you did this and there was none you were good to go. Is that the general consensus? It is an xl1s and hasn't had much use, so would like not to spend the 252 dollars if it is avoidable. Thanks, Andrew |
If you're willing to put up with that kind of aggravation, go right ahead. :) I take it you don't do any kind of event shooting or jobs where time is an issue.
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Time to send in my XL1s to Canon
My camera has worked flawlessly for about the last year or so since I bought it used on EBay. Camera sat for a few days since last successful use and when my new 7" external LCD monitor arrived to work with my new jib I plugged it in and no zoom, no focus... removed the lens, cleaned with eraser and denatured alcohol on the contact, still no go... removed the batteries for several hours and tried again with no luck. Funny thing is that the camera zoom and focus works for about the first 15 seconds on powering up, but then nothing. When I hit the zoom in - zoom out toggle after that it shows the square and triangle on the zoom (in the display) like it knows I'm hitting the toggle switch, but doesn't go anywhere... No error message, and will playback fine. Hopefully nothing major, we'll see what happens. Anyone have any other bright ideas to try?
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Sorry, there is nothing else you can do except send the camera in to Canon service.
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I recommend some last minute tests before sending it off to Canon.
I don't know what 7" monitor that you are using. So, disconnect it and run the test again. If you have any other lenses, try them. Have you tested with other batteries? Does the battery power show full power? |
Could be the lens fuse, not the camera. So yeah, check with a different lens. Or at the least, send body AND lens back.
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Yikes, dropped off my XL1s this morning to Canon in Irvine, CA (only about 40 miles from me), and was told it's a minimum of $400.00 for repair of an XL1s! I expected a few hundred after cleaning and resetting / fixing whatever, but $400 min? I hope it's back to brand new when I get it back. The $400.00 is supposed to include fixing and cleaning, so we'll see...
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I had the exact same thing happen to me but fortunately mine was still under warrenty. If they have the part its an easy fix but with me they had to order it and that took awhile.
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Canon XL1 Repair Price
I sent a XL1 camera in for distorted playback image. The repair description for the camera itself is "playback image distorted when panning or if subject moves. Replace drum. Unit never serviced. Check all functions. Clean and adjust. lens seperated.
Parts are $131 and labor $400 Seems really excessive? |
Seems about right to me for a drum replacement.
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That used to cost about $3,500 on my old Betacam camera and I had to do it about every 3 years.
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I assume you tried a good run of a cleaning tape?
Mike |
Realize that with a new drum, comes new heads. Considering the transport has also been 'cleaned and adjusted'... it's a pretty good deal and the old XL1 should serve you well.
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$400 is their magic number, that's what I just paid for my XL1s that would not zoom/focus. That was the price for "Reseat all connectors, adjust focus, adjust exposure." on the lens, then "Clean Drum ass'y. Perform tape path adjustment. Test loading, eject, record, playback - Good". You got more than me for the same amount... If you haven't, I learned (through this site) you should register your XL1s through Canon's web site for the "XL Series Owners Club" https://www.usa.canon.com/consumer/c...8&modelid=7471 to get specials such as routing cleaning discounted prices (questionable at the Irvine, CA location)...
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Thanks for all the good advice. I hope this fixes it.
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I got the camera back on Saturday and thought it was doing the exact same thing that I sent it in for. Turns out my Sony Mini DV player was causing distortion when I was playing back today. When captured to Final Cut and played back image looks good.
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I sent mine in to New Jersey for distorted playback image. Dropped over $550 , I just got it back and it's doing the exact same thing - like they never even tested before shipping it out.....
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Nix my prev comment. Looks like my Sony Mini DV player was causing the distortion. When I captured my footage to final cut and played it through there it looks fine.
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Canon XL1 Service
Currently I have been noticing quite a lot of clitches come drop outs in the image I have shot on my XL1. Now this camera is some 10 years old and I bought it in July 2003 2nd hand. I haven't serviced it in all that time.
So my question is since it is long over due for a service from peoples experience can I expect to get the camera back and see no more drop outs come clitches in my video? Or is this just a sign that the camera is coming to the end of its life? Thanks |
Have you used a dry head cleaning tape? That will help get rid of the drop-outs.
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Yes I have. I only ran the Cleaning tape through for about 15 seconds but I'm still noticing various clitches / drop outs in the image captured.
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Mike |
Sony DV Premium.
I have been using these for quite some time now. At least for the last 12mths |
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If I were you, I would use the cleaning tape for a longer time, a couple three times if necessary and try again with a new recording tape. I that does not work it is off to Canon for service. Mike |
Tape Brand
I read a long time ago that it's best to use only one brand of DV tape. The article explained that the lubricants used in the tape can react to another brand's lubricant formula causing a stickly mess and consequently drop outs.
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I also feel that my particular camera is coming to the end of it's life. I've been more than keen to upgrade over the last 12mths but just haven't had the jobs coming to justify it. Well this camera has served me incredibly well but the limitations of lack of true manual lens and audio have seen me constantly looking at the next camera. But considering that this camera is some 10 years old it has more than delivered in regard to my development as a cameraman.
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Cost and whats involved in "refurb" for my XL1s?
Hey guys,
I tried to find a thread on this, but I couldn't. If something similar exists, sorry. Moving on...I would like to send my camera back to Canon to get it performing like the day it was new. I have read about people doing it, but I have no idea what is involved. What all needs to be updated, repaired, adjusted, or replaced? And how much can I expect it to run me and how long will it take? Thanks! |
What's wrong with your camera? Typically you'll send it to Canon's national HQ (or if you're American, one of two(?) national HQ's they've got) and they fix it and then bill you. They'd go through it and find everything that's wrong, and tweak a lot of other stuff too. Depending on what they've done, you'll get a price that varies. Usually it runs at about $200-600. Of course, maybe you've done something crazy to the camera, and you'll get an enormous $1000ish bill.
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I gotta agree with Kyle. First we need to know what's wrong. Even then, your best bet is to contact Canon. Once you've contacted them, you'll be sending in the camera for an estimate. When you approve the estimate, (and pay the fee) they'll send it back relatively quick. THEN, you'll see on the packing slip/invoice copy exactly what was done...At least that's been my experience with them.
Good luck! Mark |
Jack, are you a member of the XL owners club? That may reduce the cost somewhat on routine maintenance service by Canon. If all it needs is routind service/cleaning (i.e., no repair) the cost is moderate, but I'm not sure what the going rate is this year.
Call Canon at their toll-free number, follow the prompts to the camcorder section, and they can tell you what you need to do to send it for service by Canon. |
Canon does seem to be secretive about repairs. My most recent experience suggested to me that how you phrase the description of your problem when you make the online repair request might help. I probably did a dozen or more hand written descriptions and revisions before submitting a repair request. My goal was to provide an accurate as well as succinct description of my camera's malady. Because cleaning heads had not helped, I was sure I had a tape transport issue, but couldn't decide where. Was it capstain, pinch rollers, push-pull drive motors, tension, or alignment? I understood the concepts, but knew nothing regarding adjustments.
The end result was a return authorization email quoting a repair cost of $62.00. Having often read the $400 minimum repair fee too many times to count I didn't really believe that quote, but I went along, and sent the camera in for repair (followed the instructions to the letter). Camera came back two weeks later with an intersting invoice. Basic repair fee: $400. Credit: ($338). Amount due: $62. Detailed description: nothing. My camera either needed the most basic of adjustments or it's serial number indicated a known mfg problem. Perhaps my multiple revisions regarding wording and phrasing paid off? Or did my camera simply need a few more passes of the cleaning tape? |
Another thing to do is include a tape with a sample of the problem, if it is one that shows up on tape.
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repair time?
Mine seems to want to be cleaned all the time. It has been requesting the cleaning tape too often for my liking, now it started eating tapes. I tried a few new tapes and it ate them. I tried the head cleaner tape and had the same result. Being a sucker I thought I would waste one more tape. I put in it and hit rewind and it didn't eat the tape. I then cleaned it and the cleaning tape was fine also. I used the cam for an hour after, but cetainly don't trust it anymore. Thoughts? New head? Drum shot?
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Examination/Request details... "Camera shows eject cassette on FFWD or Rewind. Check all functions." Service Details ... "Replaced slide chassis assy, idler gear and drive gears, audio PCB assy, cleaned and adjusted tape pathj and torque. Tested all funcions oof lens and camera to gwo". My camera has worked flawlessly upon return. Hope this helps. |
That might help, How much did the service cost and how long was the turn around?
Thanks |
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Thanks a bunch.
Camera will be in the mail today. I was thinking of getting the drums replaced just for peace of mind. I do not want any problems this summer while filming. |
XL1S Service Manual
Hello,
i'm a video camera repair technician in a consumer and professional JVC authorized service center and i'm in terrible need of a DM-XL1S service manual. Can anyone tell me where can i find this? I've made some search in internet but it seems impossible to find. Thanks in advance |
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