Problem with screw in Lens at DVinfo.net

Ryan Spevack · February 21st, 2003, 02:47 AM

Dropped my lens and one of the screws inside the lens is loose and refuses to screw back in place and when i put the lens back on the body the lens doesn't screw all the way in place because it seems the thread of the screw is dull. any suggestions on what to do? should i try and get a bigger screw and maybe the screw will catch the thread. this is causing major focus problems where i can't get anything in focus. i just bought my canon in october, does this fall under warrenty? should i send it to canon for repairs? and this happens right when im doing production of a short film.

Rob Lohman · February 21st, 2003, 03:47 AM

I'm not sure to what screw you are reffering here. But NEVER EVER
open your lens or camera. This will void warranty and there are
no parts inside you can fix. If you have opened your lens then
you can forget about warranty for sure.

I don't know if they warrant a dropped lens, probably not (it is
not their fault you dropped it). I have a special insurance for my
XL1s which does cover it if I drop it/something.

Anyways, if it is not working you better send it back to Canon
or get another lens (whichever is cheaper).

Good luck.

Ryan Spevack · February 21st, 2003, 04:40 AM

its not on the inside of the lens, its on the outside of the lens there are about 5 screws on a metal plate and one of those screws wont screw in because of the thread, therefore preventing me from screwing the camera on the body fully thus preventing me from focusing

Don Palomaki · February 21st, 2003, 05:53 AM

What lens is this? What Camera body. The XL1 uses a bayonet mount, not a thread mount.

Ryan Spevack · February 21st, 2003, 09:20 AM

XL1s It's the standard lens, the Canon 16x IS II

Don Palomaki · February 21st, 2003, 05:12 PM

The five screws that hold the lens mount to the lens body? Probably best to send it to Canon - the whole XL1s and lens - for service. The back focus is likely shot in any case and there may be mechanism problems as well if the fall was hard enough to break the mount free from the lens body.

Ryan Spevack · February 21st, 2003, 05:48 PM

thanks a lot, i appreciate your help

Don Palomaki · February 22nd, 2003, 06:55 AM

> I don't know if they warrant a dropped lens...

Hmmmm.. Wonder if some professional, or personal property floater insurance, or even the credit card warranty extensions might cover this sort of thing?

February 21st, 2003, 02:47 AM	#1
Ryan Spevack Regular Crew Join Date: Nov 2002 Posts: 25	Problem with screw in Lens Dropped my lens and one of the screws inside the lens is loose and refuses to screw back in place and when i put the lens back on the body the lens doesn't screw all the way in place because it seems the thread of the screw is dull. any suggestions on what to do? should i try and get a bigger screw and maybe the screw will catch the thread. this is causing major focus problems where i can't get anything in focus. i just bought my canon in october, does this fall under warrenty? should i send it to canon for repairs? and this happens right when im doing production of a short film.

February 21st, 2003, 03:47 AM	#2
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	I'm not sure to what screw you are reffering here. But NEVER EVER open your lens or camera. This will void warranty and there are no parts inside you can fix. If you have opened your lens then you can forget about warranty for sure. I don't know if they warrant a dropped lens, probably not (it is not their fault you dropped it). I have a special insurance for my XL1s which does cover it if I drop it/something. Anyways, if it is not working you better send it back to Canon or get another lens (whichever is cheaper). Good luck. __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

February 21st, 2003, 04:40 AM	#3
Ryan Spevack Regular Crew Join Date: Nov 2002 Posts: 25	re its not on the inside of the lens, its on the outside of the lens there are about 5 screws on a metal plate and one of those screws wont screw in because of the thread, therefore preventing me from screwing the camera on the body fully thus preventing me from focusing

February 21st, 2003, 05:48 PM	#7
Ryan Spevack Regular Crew Join Date: Nov 2002 Posts: 25	re thanks a lot, i appreciate your help

February 21st, 2003, 05:53 AM	#4
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	What lens is this? What Camera body. The XL1 uses a bayonet mount, not a thread mount.

February 21st, 2003, 09:20 AM	#5
Ryan Spevack Regular Crew Join Date: Nov 2002 Posts: 25	XL1s It's the standard lens, the Canon 16x IS II

February 21st, 2003, 05:12 PM	#6
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	The five screws that hold the lens mount to the lens body? Probably best to send it to Canon - the whole XL1s and lens - for service. The back focus is likely shot in any case and there may be mechanism problems as well if the fall was hard enough to break the mount free from the lens body.

February 22nd, 2003, 06:55 AM	#8
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	> I don't know if they warrant a dropped lens... Hmmmm.. Wonder if some professional, or personal property floater insurance, or even the credit card warranty extensions might cover this sort of thing?