Remove Cassette? at DVinfo.net

Harrison Freedman · November 7th, 2006, 02:35 PM

I've recently run into a problem with my Xl1, where I will be filming and all of the sudden the message "Remove Cassette" will appear in the viewfinder, and will stay there until I remove the tape. I figured it was only the tape but I switched and after about 5min it happened again. When it started happening it only occurered every so often, I would just take the tape out and put it back in and be fine. Now it happens everytime I put a tape it and I can't record.

Anyone experience this? I called Canon but their closed for the day.
Should I try a local authorized repair shop or has this happened to anyone before?

Mark Bournes · November 7th, 2006, 03:58 PM

Did you try a cleaning cassette to clean the head? That might help, if not you most likely will have to send it in for repair.

Willard Hill · November 7th, 2006, 05:55 PM

This seems to be a common problem with these cameras. Mine is doing the same thing, but is not quite as far along as yours yet.(periodic tape eject messages, sometimes powering up from standby mode without turning the switch on, and periodic difficulty in getting it to eject the tape-I just hope mine keeps going until the autumn wildlife recording is over.)

The only answer is to send it in for service and if you belong to the Xl1 club it should be completed in less than two weeks, unless they do not have the parts on hand. I used to get the L2 repaired by independents, but I think that Canon will not sell parts for the XL series to independent repairmen so repairs must be perfomed by Canon but I may be wrong on this.

Carl Barlow · November 8th, 2006, 06:14 AM

Yes i've been there too! My XL1s was 14 months old when it decided to 'eat' rewinding tapes with the red flashing message 'remove the tape'.

It went to an authorised Canon agent for inspection and the idle gear was replaced, total cost £80 GBP. Everything was fine until 6 months down the line and it chewed a wedding tape on rewinding. Not happy.

It went back into the service agent who replaced the entire transport system - total cost £ 250 GBP.

Touch wood - everything fine 6 months on from that.

Canon strongly deny any fault in the manufacture of the transport systems, however, I personally know two other people who have had exactly the same scenario, one a Canon XL and one a GL. Seems a little fishy?

Norman Woo · November 14th, 2006, 12:16 PM

I had the same problem with my XL1 last summer (2005). I sent the camera to Canon in the fall for repairs and they had to replace the Recorder Unit, DMC as well as a cushion stand all for about $650.00 CDN. I only used the camera a few times during the holidays. Everything ran fine.

Then in the spring of this year when I started to use the camera, I encountered the same problem. So back it went to Canon and they had to replace the same components. This time they only charged me $400.00 CDN for labour.

Other things that's starting to fall apart on my XL1 (purchased back in 2001):

1) The handgrip broke (cheap plastic - fixed it with Crazy Glue)

2) The point where the viewfinder rotates broke (cheap plastic - fixed it with crazy glue)

3) "Check Lens" would come on when battery level is low. Camera would power down. I now switch battery when I see the last quarter bar remaining.

I'm not too crazy about their product quality but the video image is what keeps me staying with Canon.

I hope Canon uses better components in their other models (XL1s, XL2, XL H1, XHs). I'm eyeing on the XL H1 to replace my XL1.

Good luck

November 7th, 2006, 02:35 PM	#1
Harrison Freedman Regular Crew Join Date: May 2006 Location: Toronto, Canada Posts: 30	Remove Cassette? I've recently run into a problem with my Xl1, where I will be filming and all of the sudden the message "Remove Cassette" will appear in the viewfinder, and will stay there until I remove the tape. I figured it was only the tape but I switched and after about 5min it happened again. When it started happening it only occurered every so often, I would just take the tape out and put it back in and be fine. Now it happens everytime I put a tape it and I can't record. Anyone experience this? I called Canon but their closed for the day. Should I try a local authorized repair shop or has this happened to anyone before?

November 7th, 2006, 03:58 PM	#2
Mark Bournes Major Player Join Date: Nov 2005 Location: Jupiter, FL Posts: 565	Did you try a cleaning cassette to clean the head? That might help, if not you most likely will have to send it in for repair. __________________ Mark www.sharkvp.com

November 7th, 2006, 05:55 PM	#3
Willard Hill Regular Crew Join Date: Jan 2002 Location: Pennsylvania Posts: 191	This seems to be a common problem with these cameras. Mine is doing the same thing, but is not quite as far along as yours yet.(periodic tape eject messages, sometimes powering up from standby mode without turning the switch on, and periodic difficulty in getting it to eject the tape-I just hope mine keeps going until the autumn wildlife recording is over.) The only answer is to send it in for service and if you belong to the Xl1 club it should be completed in less than two weeks, unless they do not have the parts on hand. I used to get the L2 repaired by independents, but I think that Canon will not sell parts for the XL series to independent repairmen so repairs must be perfomed by Canon but I may be wrong on this. __________________ Willard http://pawildlifephotographer.blogspot.com/

November 8th, 2006, 06:14 AM	#4
Carl Barlow Regular Crew Join Date: Oct 2005 Posts: 45	Yes i've been there too! My XL1s was 14 months old when it decided to 'eat' rewinding tapes with the red flashing message 'remove the tape'. It went to an authorised Canon agent for inspection and the idle gear was replaced, total cost £80 GBP. Everything was fine until 6 months down the line and it chewed a wedding tape on rewinding. Not happy. It went back into the service agent who replaced the entire transport system - total cost £ 250 GBP. Touch wood - everything fine 6 months on from that. Canon strongly deny any fault in the manufacture of the transport systems, however, I personally know two other people who have had exactly the same scenario, one a Canon XL and one a GL. Seems a little fishy?

November 14th, 2006, 12:16 PM	#5
Norman Woo Regular Crew Join Date: Jan 2002 Location: Brossard, Quebec, Canada Posts: 147	I had the same problem with my XL1 last summer (2005). I sent the camera to Canon in the fall for repairs and they had to replace the Recorder Unit, DMC as well as a cushion stand all for about $650.00 CDN. I only used the camera a few times during the holidays. Everything ran fine. Then in the spring of this year when I started to use the camera, I encountered the same problem. So back it went to Canon and they had to replace the same components. This time they only charged me $400.00 CDN for labour. Other things that's starting to fall apart on my XL1 (purchased back in 2001): 1) The handgrip broke (cheap plastic - fixed it with Crazy Glue) 2) The point where the viewfinder rotates broke (cheap plastic - fixed it with crazy glue) 3) "Check Lens" would come on when battery level is low. Camera would power down. I now switch battery when I see the last quarter bar remaining. I'm not too crazy about their product quality but the video image is what keeps me staying with Canon. I hope Canon uses better components in their other models (XL1s, XL2, XL H1, XHs). I'm eyeing on the XL H1 to replace my XL1. Good luck