serial doesnt seem to work at DVinfo.net

Rob Willemse · July 13th, 2008, 02:25 AM

Hello,

I ordered Aspect HD yesterday. I got an email with an activation key
which I typed in the page where I had to register my product.

Then after that process I should have recieved an email with the
product key for aspect HD. Instead I recieved an email which says that the information
I had send was incorrect or the key allready has been used (not working).

"The serial number (****-**********) cannot be deactivated. The
deactivation code you have specified is invalid, is from older software, or
has already been used to deactivate an installation.
As a reminder, we are only accepting deactivations from Connect HD 1.9
or newer, and Aspect HD 3.3 and newer.
Remember, deactivation is not necessary when upgrading from older
versions

If you feel that you have received this message in error, please feel
free to contact us at support@cineform.com".

What did I do wrong?

Rob Willemse
Remember Me Videoproductions

David Taylor · July 13th, 2008, 09:30 AM

Rob, I'm not sure. In order to see what happened we need to access our S/N database which we can't access when out of the office, but we'll get right on it tomorrow. Please send an email to dtaylor at cineform dot com with your order number. Sorry for the inconvenience.

Rob Willemse · July 13th, 2008, 10:39 AM

Ok, thanks for the reply.

I'll send him an email right away. I hope that the problem can be solved tomorrow.

best regards,

Rob

Rob Willemse · July 14th, 2008, 10:13 AM

Hi David,

I tried the activation again but I still get an automatic
reply that my cineform serial cannot be activated.
I tried the activation on the register page, like you said and like I did before,
but it doesnt seem to work.

I have send you an email again with some screenshots of the replies I got!

Rob Willemse · July 20th, 2008, 05:25 AM

Thanks for the help,

Everything works fine

William Urschel · July 20th, 2008, 09:30 AM

Rob:

When I upgraded to Cineform Prospect 2K (then automatically to 4K), I had the identical problem you outlined, with exactly the same form message you received! I contacted Jake at Cineform, and he took care of it for me post haste. Good luck to you.

David Taylor · July 20th, 2008, 09:37 AM

Quote:

Originally Posted by Rob Willemse

Thanks for the help,

Everything works fine

Rob, so we can do the best job helping you, at 4:22am on a different thread you indicated everything was working fine. Then at 4:25am in this thread you indicated an activation problem. If you do have an activation problem we do want to help.

While activation problems are frustrating, they're not something the user community can help with. So it's best to contact us directly rather than post on the forum. The primary contact for for support issues like this is support at cineform dot com. I can always be reached at dtaylor at cineform dot com.

July 13th, 2008, 02:25 AM	#1
Rob Willemse Regular Crew Join Date: Apr 2007 Location: netherlands Posts: 52	serial doesnt seem to work Hello, I ordered Aspect HD yesterday. I got an email with an activation key which I typed in the page where I had to register my product. Then after that process I should have recieved an email with the product key for aspect HD. Instead I recieved an email which says that the information I had send was incorrect or the key allready has been used (not working). "The serial number (**-********) cannot be deactivated. The deactivation code you have specified is invalid, is from older software, or has already been used to deactivate an installation. As a reminder, we are only accepting deactivations from Connect HD 1.9 or newer, and Aspect HD 3.3 and newer. Remember, deactivation is not necessary when upgrading from older versions If you feel that you have received this message in error, please feel free to contact us at support@cineform.com". What did I do wrong? Rob Willemse Remember Me Videoproductions

July 13th, 2008, 09:30 AM	#2
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Rob, I'm not sure. In order to see what happened we need to access our S/N database which we can't access when out of the office, but we'll get right on it tomorrow. Please send an email to dtaylor at cineform dot com with your order number. Sorry for the inconvenience.

July 13th, 2008, 10:39 AM	#3
Rob Willemse Regular Crew Join Date: Apr 2007 Location: netherlands Posts: 52	Ok, thanks for the reply. I'll send him an email right away. I hope that the problem can be solved tomorrow. best regards, Rob

July 14th, 2008, 10:13 AM	#4
Rob Willemse Regular Crew Join Date: Apr 2007 Location: netherlands Posts: 52	Hi David, I tried the activation again but I still get an automatic reply that my cineform serial cannot be activated. I tried the activation on the register page, like you said and like I did before, but it doesnt seem to work. I have send you an email again with some screenshots of the replies I got!

July 20th, 2008, 05:25 AM	#5
Rob Willemse Regular Crew Join Date: Apr 2007 Location: netherlands Posts: 52	Thanks for the help, Everything works fine

July 20th, 2008, 09:30 AM	#6
William Urschel Regular Crew Join Date: Sep 2007 Location: Bee Cave, Texas Posts: 151	Rob: When I upgraded to Cineform Prospect 2K (then automatically to 4K), I had the identical problem you outlined, with exactly the same form message you received! I contacted Jake at Cineform, and he took care of it for me post haste. Good luck to you.