All of a sudden at DVinfo.net

Idar Lettrem · March 16th, 2009, 02:27 PM

my HDlink disappeared as a standalone application today. Nothing , honestly absolutely nothing new added /installed to my editing machine - apart for prospect upgrade and neo player 1'th time installment the other day. Is my personal aura really so bad that I deserve this ;-). SUGGESTIONS please?
( xphome , SP3, and btw: yes from inside premiere everything works ok - - -)

David Taylor · March 16th, 2009, 08:14 PM

Well that's weird. Sounds like a Twilight Zone thing....

First check in the CineForm --> Prospect HD folder under Program Files. That's where it resides.

Otherwise do an uninstall of PHD and then reinstall

Idar Lettrem · March 17th, 2009, 03:13 PM

this http://www.progresit.com/1.JPG is the content of the catalogue and
this http://www.progresit.com/2.JPG is the official response to pressing ( very quick and hard ;-) ) HDlink

but maybe I should make a ticket to support.

<obiwan> strange , very strange </obiwan>

David Newman · March 17th, 2009, 03:16 PM

Never install Neo Player on a PC that has CineForm software, you don't need it, and you could be installing older tools over more current ones. Neo Player is for non-CineForm PC/Macs, and it is not updated as often.

Idar Lettrem · March 17th, 2009, 03:35 PM

David - the problem occured before neo was installed. and believe me neoP was intentionally uninstalled befor PHD was reinstalled. The catalogue is empty !!!!!
it's nigth here - I need a reboot

David Newman · March 17th, 2009, 03:50 PM

Uninstall PHD and reinstall. It will be the first thing support will ask. If that doesn't work, follow up with support.

Idar Lettrem · March 17th, 2009, 04:10 PM

"Uninstall PHD and reinstall" ---> x 2

I'll try some more before involving support.
best i.l

Keith Paisley · March 18th, 2009, 08:44 AM

Quote:

Originally Posted by Idar Lettrem

my HDlink disappeared as a standalone application today. Nothing , honestly absolutely nothing new added /installed to my editing machine - apart for prospect upgrade and neo player 1'th time installment the other day. Is my personal aura really so bad that I deserve this ;-). SUGGESTIONS please?
( xphome , SP3, and btw: yes from inside premiere everything works ok - - -)

very strange, indeed, but even stranger is the fact that it happened to me too with my Neo Scene installation. I thought maybe it was something to do with a system hang during hibernation, but I ran an exhaustive chkdsk and there were no errors, and as far as I can tell, no other files vanished. But hdlink.exe just disappeared. I "fixed" it by installing the trial on a virtual machine and then copying over the missing files. I didn't want to screw up anything with the activation because I've heard it can be a bit of a pain.

March 16th, 2009, 02:27 PM	#1
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	All of a sudden my HDlink disappeared as a standalone application today. Nothing , honestly absolutely nothing new added /installed to my editing machine - apart for prospect upgrade and neo player 1'th time installment the other day. Is my personal aura really so bad that I deserve this ;-). SUGGESTIONS please? ( xphome , SP3, and btw: yes from inside premiere everything works ok - - -)

March 17th, 2009, 03:13 PM	#3
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	Twilight Zone thing... this http://www.progresit.com/1.JPG is the content of the catalogue and this http://www.progresit.com/2.JPG is the official response to pressing ( very quick and hard ;-) ) HDlink but maybe I should make a ticket to support. <obiwan> strange , very strange </obiwan>

March 17th, 2009, 03:16 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Never install Neo Player on a PC that has CineForm software, you don't need it, and you could be installing older tools over more current ones. Neo Player is for non-CineForm PC/Macs, and it is not updated as often. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

March 17th, 2009, 03:35 PM	#5
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	Twilight Zone thing... David - the problem occured before neo was installed. and believe me neoP was intentionally uninstalled befor PHD was reinstalled. The catalogue is empty !!!!! it's nigth here - I need a reboot

March 17th, 2009, 03:50 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Uninstall PHD and reinstall. It will be the first thing support will ask. If that doesn't work, follow up with support. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

March 16th, 2009, 08:14 PM	#2
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Well that's weird. Sounds like a Twilight Zone thing.... First check in the CineForm --> Prospect HD folder under Program Files. That's where it resides. Otherwise do an uninstall of PHD and then reinstall

March 17th, 2009, 04:10 PM	#7
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	"Uninstall PHD and reinstall" ---> x 2 I'll try some more before involving support. best i.l