Alternate, more direct Tech support ??? at DVinfo.net

Frederic Leclair · June 8th, 2009, 12:12 PM

Hi,

I was wondering is an alternate tech support existed for Cineform products, aside from opening an online ticket or posting on forum.

I find that opening a ticket is often too slow and not direct enough to solve problem in a timely manner that doesn't make me loose days of work waiting.

I'm willing to pay extra for this quicker service to avoid loosing more money waiting.

Thank you.

Jake Segraves · June 8th, 2009, 05:50 PM

I've got quite a few tickets i'm working on right now and getting through all of them as quickly as possible. Sorry for any inconvenience.

Frederic Leclair · June 8th, 2009, 06:46 PM

No rant intended Jake, just wanted to know if a quicker support existed, via phone or live chat that allow a quicker troubleshooting... Even if that meant paid support.

June 8th, 2009, 12:12 PM	#1
Frederic Leclair Regular Crew Join Date: Aug 2007 Location: Montréal, Québec, Canada Posts: 51	Alternate, more direct Tech support ??? Hi, I was wondering is an alternate tech support existed for Cineform products, aside from opening an online ticket or posting on forum. I find that opening a ticket is often too slow and not direct enough to solve problem in a timely manner that doesn't make me loose days of work waiting. I'm willing to pay extra for this quicker service to avoid loosing more money waiting. Thank you.

June 8th, 2009, 05:50 PM	#2
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	I've got quite a few tickets i'm working on right now and getting through all of them as quickly as possible. Sorry for any inconvenience.

June 8th, 2009, 06:46 PM	#3
Frederic Leclair Regular Crew Join Date: Aug 2007 Location: Montréal, Québec, Canada Posts: 51	No rant intended Jake, just wanted to know if a quicker support existed, via phone or live chat that allow a quicker troubleshooting... Even if that meant paid support.