New CS3 and PHD4 install: red upside down playback again :( at DVinfo.net

Graham Hickling · August 28th, 2009, 02:47 PM

A while back I tried ProspectHD4 with Premiere CS3 and Windows 7RC. Initially I had problems with red upside down playback of the timeline. Then a new update of PHD4 arrived that fixed the problem for my system.

Just finished setting up a new i7 Window7 machine with a 250GT Nvidia card. Installed the latest drivers and latest update of ProspectHD and red upside down playback has returned.

Tried reinstalling PHD in Vista compatibility mode but no joy.

I really really hope there's a fix for this, because CS4 is not where I want to head!!!

David Newman · August 28th, 2009, 08:42 PM

We have not been working CS3 + Win7 issues. So the change that made it work was not from us. Likely a permissions issue.

Graham Hickling · August 28th, 2009, 09:02 PM

So you are saying it should work? That gives me hope at least ...

David Newman · August 28th, 2009, 09:12 PM

No, just that you said it worked once, and we haven't attempted to change anything (that seems a good sign.) Most Win7 issue are permissions related, that might be all it is, but we have not looked into this particular issue.

Roger Wilson · August 28th, 2009, 11:46 PM

Quote:

Originally Posted by Graham Hickling

A while back I tried ProspectHD4 with Premiere CS3 and Windows 7RC. Initially I had problems with red upside down playback of the timeline. Then a new update of PHD4 arrived that fixed the problem for my system.

Just finished setting up a new i7 Window7 machine with a 250GT Nvidia card. Installed the latest drivers and latest update of ProspectHD and red upside down playback has returned.

Graham, you might want to see if you can install the version of PHD4 that was working for you instead of the lastest update. This will help to isolate where the issue could be.

David, I love the Cineform products, but please do not assume that your products will be running with administrative rights. As a software developer myself, having full access to the drive made things easy for us (and we got lazy); but the Program Files directory structure is reserved for running programs from and should not be used for storing user configration or temporary files. If you need these capabilities use either the ProgramData or user profile areas. This will greatly reduce permission problems with your code.

David Newman · August 29th, 2009, 09:11 AM

Roger,

We are aware of this. The only data the only user data that stored in Common Files (works for XP and Vista) was the LUT information. The LUTs are now movable to a new location via a registry key, so this is not the problem for the playback issues.

Graham Hickling · August 29th, 2009, 08:15 PM

Spent the day trying everything I could think of without success ... have reverted to desktop mode for the time being. My problem is that it's a new system (processor, graphics card, motherboard etc) so too many variables changed simultaneously to figure out why the previous system worked and this one doesn't.

Others are having the same red-upsidedown problem (http://www.dvinfo.net/conf/cineform-...-7-plunge.html) so I guess I'll wait and hope that a CS3/PHD4/Win7 tweak is possible at some point.

August 28th, 2009, 02:47 PM	#1
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	New CS3 and PHD4 install: red upside down playback again :( A while back I tried ProspectHD4 with Premiere CS3 and Windows 7RC. Initially I had problems with red upside down playback of the timeline. Then a new update of PHD4 arrived that fixed the problem for my system. Just finished setting up a new i7 Window7 machine with a 250GT Nvidia card. Installed the latest drivers and latest update of ProspectHD and red upside down playback has returned. Tried reinstalling PHD in Vista compatibility mode but no joy. I really really hope there's a fix for this, because CS4 is not where I want to head!!!

August 28th, 2009, 08:42 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	We have not been working CS3 + Win7 issues. So the change that made it work was not from us. Likely a permissions issue. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 28th, 2009, 09:12 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	No, just that you said it worked once, and we haven't attempted to change anything (that seems a good sign.) Most Win7 issue are permissions related, that might be all it is, but we have not looked into this particular issue. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 29th, 2009, 09:11 AM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Roger, We are aware of this. The only data the only user data that stored in Common Files (works for XP and Vista) was the LUT information. The LUTs are now movable to a new location via a registry key, so this is not the problem for the playback issues. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 28th, 2009, 09:02 PM	#3
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	So you are saying it should work? That gives me hope at least ...

August 29th, 2009, 08:15 PM	#7
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Spent the day trying everything I could think of without success ... have reverted to desktop mode for the time being. My problem is that it's a new system (processor, graphics card, motherboard etc) so too many variables changed simultaneously to figure out why the previous system worked and this one doesn't. Others are having the same red-upsidedown problem (http://www.dvinfo.net/conf/cineform-...-7-plunge.html) so I guess I'll wait and hope that a CS3/PHD4/Win7 tweak is possible at some point.