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February 20th, 2010, 10:15 AM
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#1 |
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Regular Crew
Join Date: Oct 2009
Location: Texas
Posts: 85
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Cineform Neo HD Trojan
I already have neoscene and uninstalled it to try out Neoscene HD. However, while installing it my McAffe anti-virus said it had a trojan and blocked it. Has anyone else had this problem
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February 20th, 2010, 11:20 AM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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There is no trojan. Sometimes anti-virus tools get upsetting over the way the quicktime codec is protected, they think it is odd and generate a false positive.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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February 20th, 2010, 11:29 AM
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#3 |
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Regular Crew
Join Date: Oct 2009
Location: Texas
Posts: 85
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Thanks Dave, but what do I do?
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February 20th, 2010, 11:40 AM
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#4 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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I guess disable McAffe for the install.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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February 20th, 2010, 02:39 PM
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#5 |
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Regular Crew
Join Date: Oct 2009
Location: Texas
Posts: 85
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Well, I disabled it and now it downloads but it just won't work and then crashes.
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February 20th, 2010, 02:43 PM
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#6 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Sounds like your PC has issues, as crashes you should not see. Submit a trouble ticket here Support Center
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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February 20th, 2010, 03:43 PM
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#7 |
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Regular Crew
Join Date: Oct 2009
Location: Texas
Posts: 85
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I can assure you my PC has no issues. It is a couple of months old and has performed flawlessly until I tried Neoscene HD. It works perfectly with Neoscene just not Firstlight. I sent in a ticket BTW, Thanks!
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February 20th, 2010, 04:00 PM
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#8 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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First Light is not part of NeoScene, only Neo HD/4K or 3D, don't mix versions as that can be a problem. If you a very new PC, you maybe missing some DLL components, that what I meant by issues. If you where using Neo HD, trying running First Light as Administrator, once normally does the trick, although this isn't to fix a crash but some Windows 7 systems have permissions issues.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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