|
|
|
|
|
|
|||||||||
 |
|
|
Thread Tools | Search this Thread |
April 6th, 2010, 02:10 PM
|
#1 |
|
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
|
serial number
Not having any luck with contacting cineform. No one answers phone or returns emails.
I ordered neoscene yesterday and still haven't received a serial number to activate it. I needed to finish this project yesterday. Any help from cineform on this forum? Jeremiah |
|
|
|
April 6th, 2010, 02:31 PM
|
#2 |
|
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
|
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
|
|
|
|
April 6th, 2010, 02:36 PM
|
#3 |
|
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
|
thanks david...will do that...just thought ticket support was for issues with the software.
Thanks |
|
|
|
|
April 6th, 2010, 02:57 PM
|
#4 |
|
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
|
It is a great system for tracking all inquires. If we a miss an email, or forget to return a voice, their is nothing to remind us, yet we always know if there is a ticket not answered. It helps a small company (less than 10 people) deal with tens of thousands of customers in a somewhat manageable manner.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
|
|
|
|
April 7th, 2010, 07:11 AM
|
#5 |
|
Regular Crew
Join Date: Jul 2004
Location: Fayetteville, NC
Posts: 174
|
alright...did a support ticket and all i got back was an email to download the trial version. This is making me very frustrated.
Jeremiah |
|
|
|
|
April 7th, 2010, 09:09 AM
|
#6 |
|
CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
|
I guess they misunderstood understood your question. Please follow up on that ticket. I have heard there was work being done in the email system yesterday, trying to deal with misplaced serial number emails -- likely would happened in your case -- it will be solved.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
|
|
|
|
| ||||||
|
||||||
|
|
