updating cineform neoscene not working? at DVinfo.net

William Boehm · July 27th, 2010, 09:54 AM

just returned from a vacation and attempted to download my avchd files from canon hfs100, and neoscene wouldnt recognize it. i updated to 5.04 a month ago...and it worked. did i somehow make a mistake. i have attempted several times to update to 5.11 this morning and no emails sent to my email address.. david whats going on...?

William Boehm · July 27th, 2010, 06:05 PM

still no reply ....cineform does not now recogniae the canon camera, nor does it recogniae the sandisk file card reader. the sound also has not come through even tho you recommended downloading the AC3 filter.

David Newman · July 27th, 2010, 06:23 PM

please contact support.

July 27th, 2010, 09:54 AM	#1
William Boehm Regular Crew Join Date: Feb 2007 Location: Bothell, Washington Posts: 195	updating cineform neoscene not working? just returned from a vacation and attempted to download my avchd files from canon hfs100, and neoscene wouldnt recognize it. i updated to 5.04 a month ago...and it worked. did i somehow make a mistake. i have attempted several times to update to 5.11 this morning and no emails sent to my email address.. david whats going on...?

July 27th, 2010, 06:23 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	please contact support. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 27th, 2010, 06:05 PM	#2
William Boehm Regular Crew Join Date: Feb 2007 Location: Bothell, Washington Posts: 195	still no reply ....cineform does not now recogniae the canon camera, nor does it recogniae the sandisk file card reader. the sound also has not come through even tho you recommended downloading the AC3 filter.