HELP !

Don Bazley · August 18th, 2010, 07:10 AM

Ok, first I will say that I made a truly idiotic move. I'm editing on a MacBook Pro and when I saw my hard drive was getting full I deleted some files. DOH! Now I have problems. I didn't intentionally delete Neoscene but it is no longer in the Cineform folder. The icon is on the desktop but it won't open. This is just one symptom of a bigger problem. Now, the clips I had created with Neoscene no longer work. They will not play or import to Premier. Even stills I had in a project will no longer work. I get an error message about them being the wrong depth.

To try to remedy this I have added Snow Leopard and ungraded to CS5. I still have issues.

If I still had the original download from Neoscene I would try to re-install that. I didn't save that to a disc and now I can't find it.

Bottom line seems to be some missing codec(s). It's times like this I am reminded that I am more a producer than a computer pro. Does anyone have any thoughts/ideas ? Is there a way to diagnoe this or maybe load more codecs to see if I can get things working ?

Leo Baker · August 18th, 2010, 08:21 AM

you can just re download again the software again, choose update and choose the product that you own
Cineform Tech Blog CineForm Product Updates

Leo

Don Bazley · August 18th, 2010, 11:48 AM

Thanks Leo. I figured that may do it. I was trying late last night and I couldn't get it to download properly. Today it worked fine. Maybe I just needed some sleep. :) Seems to be fine now. Thanks for the response.

August 18th, 2010, 07:10 AM	#1
Don Bazley Regular Crew Join Date: Dec 2001 Location: Ithaca, NY Posts: 149	HELP ! - Codec issues Ok, first I will say that I made a truly idiotic move. I'm editing on a MacBook Pro and when I saw my hard drive was getting full I deleted some files. DOH! Now I have problems. I didn't intentionally delete Neoscene but it is no longer in the Cineform folder. The icon is on the desktop but it won't open. This is just one symptom of a bigger problem. Now, the clips I had created with Neoscene no longer work. They will not play or import to Premier. Even stills I had in a project will no longer work. I get an error message about them being the wrong depth. To try to remedy this I have added Snow Leopard and ungraded to CS5. I still have issues. If I still had the original download from Neoscene I would try to re-install that. I didn't save that to a disc and now I can't find it. Bottom line seems to be some missing codec(s). It's times like this I am reminded that I am more a producer than a computer pro. Does anyone have any thoughts/ideas ? Is there a way to diagnoe this or maybe load more codecs to see if I can get things working ? __________________ "When the going gets weird, the weird turn pro" - Hunter S. Thompson

August 18th, 2010, 11:48 AM	#3
Don Bazley Regular Crew Join Date: Dec 2001 Location: Ithaca, NY Posts: 149	Thanks Leo. I figured that may do it. I was trying late last night and I couldn't get it to download properly. Today it worked fine. Maybe I just needed some sleep. :) Seems to be fine now. Thanks for the response. __________________ "When the going gets weird, the weird turn pro" - Hunter S. Thompson

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August 18th, 2010, 08:21 AM	#2
Leo Baker Regular Crew Join Date: May 2009 Location: London Posts: 147	you can just re download again the software again, choose update and choose the product that you own Cineform Tech Blog CineForm Product Updates Leo