No download links in update e-mail at DVinfo.net

Jay West · February 13th, 2011, 11:23 AM

I've just gone through the process of requesting the update to NeoHD build 298 for Windows.

I receive an e-mail back entitled "Download Request - NeoHD (Windows." The e-mail says: "You have requested to download NeoHD for Windows. The download links below cover both the Trial and Purchased versions of NeoHD version 5 and version 4."

There are no links in the e-mail.

I went back to the Cineform website and again requested an update. Same e-mail comes back.

How do I get the link for the download?

Edwin Baldwin · February 13th, 2011, 12:14 PM

I just requested an update to Neo HD v5.30 build 298 and the download link is fine. It looks like a new download page so make sure you are using a current update link.

-Ed

Adam Gold · February 13th, 2011, 12:24 PM

Jay, are you sure your virus checker or email program aren't stripping out the links?

Jay West · February 13th, 2011, 02:39 PM

Thanks Adam. Had not thought of that. Although links in other e-mails have come through okay, there might be something triggering a false positive from the Cineform site. I'll try downloading the responsive e-mails from a different machine with a different anti-virus program and see if that makes any difference.

Jay West · February 13th, 2011, 02:54 PM

Found the problem. Cineform's message was sent as an html page but my e-mail was bringing it in as a plain text message. This has not been a problem for me in the past; Cineform's "download" messages have always come came through with the links intact even when converted to plain text. This time, however, I can only see the links by switching from plain text to full html. I can now see the link to build 298 and am downloading it now.

Jake Segraves · February 14th, 2011, 12:39 PM

This was an oversight on my part when i updated the email templates. I have re-edited the e-mails to show the full URL. Try requesting the download again and let me know if it still doesn't work.

Jay West · February 15th, 2011, 01:05 AM

Thanks for the effort. I'm a bit overloaded right now, so it will be a couple of days before I have time to check this. In the meantime, I figured out something I did not know and got the new NeoHD downloaded and working fine.

February 13th, 2011, 11:23 AM	#1
Jay West Major Player Join Date: Mar 2010 Location: Red Lodge, Montana Posts: 889	No download links in update e-mail I've just gone through the process of requesting the update to NeoHD build 298 for Windows. I receive an e-mail back entitled "Download Request - NeoHD (Windows." The e-mail says: "You have requested to download NeoHD for Windows. The download links below cover both the Trial and Purchased versions of NeoHD version 5 and version 4." There are no links in the e-mail. I went back to the Cineform website and again requested an update. Same e-mail comes back. How do I get the link for the download?

February 13th, 2011, 12:24 PM	#3
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	Jay, are you sure your virus checker or email program aren't stripping out the links? __________________ "It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."

February 13th, 2011, 12:14 PM	#2
Edwin Baldwin Regular Crew Join Date: Feb 2009 Location: Endicott New York Posts: 54	I just requested an update to Neo HD v5.30 build 298 and the download link is fine. It looks like a new download page so make sure you are using a current update link. -Ed

February 13th, 2011, 02:39 PM	#4
Jay West Major Player Join Date: Mar 2010 Location: Red Lodge, Montana Posts: 889	Thanks Adam. Had not thought of that. Although links in other e-mails have come through okay, there might be something triggering a false positive from the Cineform site. I'll try downloading the responsive e-mails from a different machine with a different anti-virus program and see if that makes any difference.

February 13th, 2011, 02:54 PM	#5
Jay West Major Player Join Date: Mar 2010 Location: Red Lodge, Montana Posts: 889	Found the problem. Cineform's message was sent as an html page but my e-mail was bringing it in as a plain text message. This has not been a problem for me in the past; Cineform's "download" messages have always come came through with the links intact even when converted to plain text. This time, however, I can only see the links by switching from plain text to full html. I can now see the link to build 298 and am downloading it now.

February 14th, 2011, 12:39 PM	#6
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	This was an oversight on my part when i updated the email templates. I have re-edited the e-mails to show the full URL. Try requesting the download again and let me know if it still doesn't work.

February 15th, 2011, 01:05 AM	#7
Jay West Major Player Join Date: Mar 2010 Location: Red Lodge, Montana Posts: 889	Thanks for the effort. I'm a bit overloaded right now, so it will be a couple of days before I have time to check this. In the meantime, I figured out something I did not know and got the new NeoHD downloaded and working fine.