CS5.5/NEO5.5-Bizarre Timeline Thumbnails at DVinfo.net

Robert Young · May 10th, 2011, 04:52 PM

Just installed the full version of Production Premium CS5.5 and NEO 5.5.
Everything seems to function normally except for the clip header thumbnails on the CFHD timeline. They are displayed in such garish, oversaturated color- primarily blues & reds- that the thumbnail image is indecipherable.
The actual clips do preview normally & everything behaves normally.
Has anyone else seen this??
Any ideas how to correct/prevent these odd thumbnail images???

Robert Young · May 10th, 2011, 08:40 PM

Here's a screengrab- you can easily see the problem on the timeline clips

David Newman · May 10th, 2011, 10:06 PM

Report to support, I believe that has already been solved.

Robert Young · May 11th, 2011, 12:28 AM

Thanks David- will do...

Greg Fiske · May 11th, 2011, 10:03 AM

I get the same thing. If you get an answer can you share? I get it on my export also, which is really annoying.

Robert Young · May 11th, 2011, 10:27 AM

Hmmm....
I haven't tried an export yet.
That would be a serious problem.
I have a ticket in- we'll see what happens.

David Newman · May 11th, 2011, 01:57 PM

It only impacts IP files (not I-frame) and only on the thumbnails (fixed soon.) It will not impact exports. If you having export issues update you software, then contact support only if the exports still fail -- I have tested that it currently working fine..

Robert Young · May 19th, 2011, 09:29 PM

Great news!!
Today's release of Neo 5.5.1 seems to have cured my timeline thumbnail problem
After install of the new version, all of my CF timelines in all projects look perfect.

Greg Fiske · May 25th, 2011, 10:13 AM

Mine too. Thanks!

May 10th, 2011, 04:52 PM	#1
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	CS5.5/NEO5.5-Bizarre Timeline Thumbnails Just installed the full version of Production Premium CS5.5 and NEO 5.5. Everything seems to function normally except for the clip header thumbnails on the CFHD timeline. They are displayed in such garish, oversaturated color- primarily blues & reds- that the thumbnail image is indecipherable. The actual clips do preview normally & everything behaves normally. Has anyone else seen this?? Any ideas how to correct/prevent these odd thumbnail images??? __________________ Bob

May 10th, 2011, 08:40 PM	#2
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Here's a screengrab- you can easily see the problem on the timeline clips Attached Thumbnails __________________ Bob

May 10th, 2011, 10:06 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Report to support, I believe that has already been solved. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 11th, 2011, 12:28 AM	#4
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Thanks David- will do... __________________ Bob

May 11th, 2011, 10:03 AM	#5
Greg Fiske Major Player Join Date: Nov 2010 Location: Santa Ana, CA Posts: 499	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails I get the same thing. If you get an answer can you share? I get it on my export also, which is really annoying.

May 11th, 2011, 10:27 AM	#6
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Hmmm.... I haven't tried an export yet. That would be a serious problem. I have a ticket in- we'll see what happens. __________________ Bob

May 11th, 2011, 01:57 PM	#7
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails It only impacts IP files (not I-frame) and only on the thumbnails (fixed soon.) It will not impact exports. If you having export issues update you software, then contact support only if the exports still fail -- I have tested that it currently working fine.. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

May 19th, 2011, 09:29 PM	#8
Robert Young Trustee Join Date: Mar 2005 Location: Coronado Island Posts: 1,472	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Great news!! Today's release of Neo 5.5.1 seems to have cured my timeline thumbnail problem After install of the new version, all of my CF timelines in all projects look perfect. __________________ Bob

May 25th, 2011, 10:13 AM	#9
Greg Fiske Major Player Join Date: Nov 2010 Location: Santa Ana, CA Posts: 499	Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails Mine too. Thanks!