Help Please....ConnectHD License at DVinfo.net

Bill Ravens · January 2nd, 2007, 09:57 AM

I'm wanting to reach Cineform concerning de-activization of my ConnectHD license. I've sent two emails directly to Cineform with no response. I can provide my license and activation key, but, I can't provide my machine ID. This seems to be sufficient cause for Cineform to ignore my pleas for help.

Over the holidays, my hard drive crashed and my motherboard appears to be affected, or visa versa. I'm rebuilding a newer system, however, since I no longer have access to my OS, I can't automatically de-activate my ConnectHD license, so that I can transfer it to my new computer.

David Newman · January 2nd, 2007, 10:19 AM

Holiday times are hard to provide a support team, but we do allow for licensing situations like this as well as automatic second activations. We are all back at work today.

Bill Ravens · January 2nd, 2007, 11:14 AM

David...

thanx. yes, I understand that holidays are difficult. thanx for your prompt reply. this wouldn't be an issue/emergency except Vegas7 doesn't recognize my HD110, so I can't capture without ConnectHD.

January 2nd, 2007, 09:57 AM	#1
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	Help Please....ConnectHD License I'm wanting to reach Cineform concerning de-activization of my ConnectHD license. I've sent two emails directly to Cineform with no response. I can provide my license and activation key, but, I can't provide my machine ID. This seems to be sufficient cause for Cineform to ignore my pleas for help. Over the holidays, my hard drive crashed and my motherboard appears to be affected, or visa versa. I'm rebuilding a newer system, however, since I no longer have access to my OS, I can't automatically de-activate my ConnectHD license, so that I can transfer it to my new computer.

January 2nd, 2007, 10:19 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Holiday times are hard to provide a support team, but we do allow for licensing situations like this as well as automatic second activations. We are all back at work today. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

January 2nd, 2007, 11:14 AM	#3
Bill Ravens Join Date: Nov 2001 Location: santa fe, nm Posts: 3,264 Images: 10	David... thanx. yes, I understand that holidays are difficult. thanx for your prompt reply. this wouldn't be an issue/emergency except Vegas7 doesn't recognize my HD110, so I can't capture without ConnectHD.