'within an hour...'
 

Just tried to upgrade to Aspect HD 5.0,
paid the update, got the software, but no upgrading serialnumber...

About 2 hours have passed, also checked my spam, but no answer...

I replied the initial email with a rightclick to support@cineform.com.

Should I try again or just wait?

Spparently your didn't include your old serial number which is needed for the automatic processing. Suppport will get back to you soon.

Thanks David for the quick response.

I did however send the serial number; actually two times already.

Waiting for support.

New serial number has arrived; again much obliged guys!

Thanks!