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May 29th, 2007, 10:25 AM
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#1 |
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Regular Crew
Join Date: Oct 2005
Location: Wemeldinge, Netherlands
Posts: 125
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'within an hour...'
Just tried to upgrade to Aspect HD 5.0,
paid the update, got the software, but no upgrading serialnumber... About 2 hours have passed, also checked my spam, but no answer... I replied the initial email with a rightclick to support@cineform.com. Should I try again or just wait? |
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May 29th, 2007, 10:51 AM
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#2 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Spparently your didn't include your old serial number which is needed for the automatic processing. Suppport will get back to you soon.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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May 29th, 2007, 11:00 AM
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#3 |
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Regular Crew
Join Date: Oct 2005
Location: Wemeldinge, Netherlands
Posts: 125
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Thanks David for the quick response.
I did however send the serial number; actually two times already. Waiting for support. |
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May 29th, 2007, 11:03 AM
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#4 |
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Regular Crew
Join Date: Oct 2005
Location: Wemeldinge, Netherlands
Posts: 125
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New serial number has arrived; again much obliged guys!
Thanks! |
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