Help! Cannot purchase Sony RAW option at DVinfo.net

Kieran Kolle · May 26th, 2014, 10:57 AM

So I got my Odyssey 7q. Much sweeter then christmas. Activation went ok, got a password to log in to the CD Online Store. Only problem is there is no place to log into the CD Online Store. As far as I can see, the is no Online Store. At the ´purchase´site (Odyssey7Q Options) it tells me the following:

-
ONLY authorized registered users will be allowed to proceed to the store.
If you cannot see products below, and you are an authorized user, please make sure to LOGIN prior to proceeding.
-

So, I am logged in, and no there are no products below. I´ve called and sent emails, but no reply yet. I am preparing for a short film in a few days and I spent all the money I make on this project buying this sweet tool so it better be usable.

Please, please, please dear Convergent Design...help me with this asap, if not my producer will probably send you my head all the way from Norway, and by then it will smell horrible.

Thanks a lot,

Kieran

Raul Rooma · May 26th, 2014, 03:03 PM

Hi!
I have also little try and try on convergent website but finally everything went well..As i remember to see purchase option..You need to login convergent website..it was little fidly, try to login again and right then to purchace option..then You must see fs 700 option..
Regards
R

Bill Antalek · June 2nd, 2014, 04:38 AM

Had the same problem. I couldn't log in to purchase the option either. I called them and they fixed something, then the login worked. You'll need your 7Q serial no. They know about the problem but apparently haven't fixed it yet.

Ron Aerts · June 2nd, 2014, 10:35 PM

Dan Keatons phone number is, in the United States, seven one nine - nine three zero - one three seven six.

His Skype account is dan.keaton1

He will be there for us 24/7
I think your thing is serious enough

Dan Keaton · June 3rd, 2014, 09:22 AM

Dear Friends,

We are rebuilding our website from scratch to resolve these issues.

The best number to call to resolve these issues is our main number:

seven two zero two two one three eight six one (in the United States, in Colorado Springs, Colorado)

And, of course, one can call me directly, for support at:

seven one nice nine three zero one three seven six

Respectfully,

May 26th, 2014, 10:57 AM	#1
Kieran Kolle Tourist Join Date: Dec 2013 Location: Norway Posts: 4	Help! Cannot purchase Sony RAW option So I got my Odyssey 7q. Much sweeter then christmas. Activation went ok, got a password to log in to the CD Online Store. Only problem is there is no place to log into the CD Online Store. As far as I can see, the is no Online Store. At the ´purchase´site (Odyssey7Q Options) it tells me the following: - ONLY authorized registered users will be allowed to proceed to the store. If you cannot see products below, and you are an authorized user, please make sure to LOGIN prior to proceeding. - So, I am logged in, and no there are no products below. I´ve called and sent emails, but no reply yet. I am preparing for a short film in a few days and I spent all the money I make on this project buying this sweet tool so it better be usable. Please, please, please dear Convergent Design...help me with this asap, if not my producer will probably send you my head all the way from Norway, and by then it will smell horrible. Thanks a lot, Kieran

May 26th, 2014, 03:03 PM	#2
Raul Rooma Regular Crew Join Date: Jan 2007 Location: Estonia Posts: 113	Re: Help! Cannot purchase Sony RAW option Hi! I have also little try and try on convergent website but finally everything went well..As i remember to see purchase option..You need to login convergent website..it was little fidly, try to login again and right then to purchace option..then You must see fs 700 option.. Regards R

June 2nd, 2014, 04:38 AM	#3
Bill Antalek Tourist Join Date: Jan 2014 Location: Boynton Beach, FL Posts: 2	Re: Help! Cannot purchase Sony RAW option Had the same problem. I couldn't log in to purchase the option either. I called them and they fixed something, then the login worked. You'll need your 7Q serial no. They know about the problem but apparently haven't fixed it yet.

June 2nd, 2014, 10:35 PM	#4
Ron Aerts Regular Crew Join Date: Feb 2010 Location: Drachten, Netherlands Posts: 179	Re: Help! Cannot purchase Sony RAW option Dan Keatons phone number is, in the United States, seven one nine - nine three zero - one three seven six. His Skype account is dan.keaton1 He will be there for us 24/7 I think your thing is serious enough

June 3rd, 2014, 09:22 AM	#5
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Help! Cannot purchase Sony RAW option Dear Friends, We are rebuilding our website from scratch to resolve these issues. The best number to call to resolve these issues is our main number: seven two zero two two one three eight six one (in the United States, in Colorado Springs, Colorado) And, of course, one can call me directly, for support at: seven one nice nine three zero one three seven six Respectfully, __________________ Dan Keaton Augusta Georgia