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Datavideo DN-xx Series Recorders
Formerly known as nNovia QuickCapture QC A2D2 other nNovia products.

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Old June 25th, 2008, 02:17 PM   #1
Major Player
Join Date: Apr 2003
Location: mahopac, NY
Posts: 292

Anyone else have a bad experience with these guys?

I bought a nNovia drive from them (they are an authorized dealer)...the drive wouldn't work right with my avid (it's supposed to be compatible), so after weeks of going back and forth with nNovia support (who were great and I have nothing but good things to say about them) and the vender's tech dept...they wanted my to send it to them (4video equip) to see if they could re-create the issues I was having....which they did, so they offered a refund....which was 2 weeks ago and I still don't have. I've been calling the salesman who handled my sale and customer service (no one seems to answer the phone) and haven't gotten a call back. So, in the mean time I've called my CC and disputed the charge...and I'll probably call nNovia and let them know of the situation if it doesn't get resolved soon.

Another case of customer-non-service.
Mike Meyerson is offline  
Old June 25th, 2008, 02:40 PM   #2
Join Date: Dec 2002
Location: Mays Landing, NJ
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This is a prime example why we suggest that you patronize the DVinfo trusted sponsors. But it sounds like they are at least responding (albeit slowly), so hopefully everything will work out for you.

In the future, please consider using one of our sponsors:

Out of respect for them, we try to limit discussion of other vendors here.
Boyd Ostroff is offline  
Old June 25th, 2008, 03:11 PM   #3
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Join Date: Jan 2001
Location: San Marcos, TX
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Moved to our nNovia forum... you should definitely get them involved.

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