Chris - policy re gear/supplier reviews? at DVinfo.net
DV Info Net

Go Back   DV Info Net > The DV Info Network > DV Info Net Announcements
Register FAQ Today's Posts Buyer's Guides

DV Info Net Announcements
Important news relating to the DV Info Net site and these message boards.

Reply
 
Thread Tools Search this Thread
Old June 26th, 2008, 01:41 PM   #1
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Chris - policy re gear/supplier reviews?

Chris (or any mod),

I have had a very unpleasant experience with an online supplier (not a sponsor of DVi, I should add!). Both the product and the service are dreadful.

May I ask what the DVi policy is regarding posting reviews that are not favourable? I feel I should warn potential customers of this outfit before they part with their money, but I don't want it to appear as a sour grapes thing, or to go against DVi policy and get my knuckles rapped!

Can you please advise?

Thanks,

Ian . . .
Ian Stark is offline   Reply With Quote
Old June 26th, 2008, 03:24 PM   #2
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,366
Images: 513
Hi Ian,

Sorry about your experience, and thanks for asking, but the answer is no, it's not something I want on DV Info Net. But I encourage you to post it to one of your own web sites though.

The way I work with the dealers who sponsor this site, is that they get exclusivity on DV Info Net. A bad experience with a non-sponsoring dealer is unfortunate, but also irrelevant as far as this site is concerned, because the *only* dealers I recommend giving business to are the ones directly supporting this site.

If it's a bad experience that involves one of our sponsors (thankfully very rare, but it happens), I can usually help to mediate it if I'm contacted offline.

I can't get involved with a non-sponsoring dealer, but if you publish the report yourself and host it on your own blog / site / whatever, rest assured that Google will pick it up and people will find it. Hope this helps,
__________________
CH

Search DV Info Net | 20 years of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old June 26th, 2008, 03:27 PM   #3
Inner Circle
 
Join Date: Sep 2007
Location: Cambridge UK
Posts: 2,853
supplier feedback policy

Ian,

Good call to ask policy on this - it's certainly a tricky area and I see on many other forums where they deal with it very, very badly (i.e. without "smart" moderator intervention).

Many of us/you know of 'good' and 'bad' suppliers and one of the benefits of a forum like this is to share those learnings. Certainly, no one would want this site to be submerged under a plethora of knit-picking complaints/personal rantings about what (whoever) did n't do about (whatever) device etc. etc..... but surely it would make sense for anyone of us to be able to be able to praise or warn of suppliers from our own personal experiences in a (hopefully) subjective way.

Certainly, I've praised suppliers I've had very good dealings with in some of my posts (but fortunately, so far, have had no really bad personal experiences to share).

EDIT: OK Chris, see you responded/our posts crossed.
__________________
Andy K Wilkinson - https://www.shootingimage.co.uk
Cambridge (UK) Corporate Video Production
Andy Wilkinson is offline   Reply With Quote
Old June 26th, 2008, 03:28 PM   #4
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Fair enough. I thought it was wise and courteous to ask first!

Thanks for the candid response - I fully respect your wishes.

Cheers,

Ian . . .
Ian Stark is offline   Reply With Quote
Old June 26th, 2008, 03:31 PM   #5
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Chris - for anyone reading this who is curious about the supplier in question, would they be able to PM me via DVi or via one of my websites listed in my sig?

Feel free to rap my knuckles for pushing my luck here!!!!!

Ian . . .
Ian Stark is offline   Reply With Quote
Old June 26th, 2008, 03:33 PM   #6
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,366
Images: 513
Ian -- sure they can always contact you via email through DVi or one of your sites.

Ultimately I would like to find one or two highly reputable, completely trustworthy full-line dealers in Canada, Latin America, the British Isles, the European continent and Australasia to come on board here as site sponsors. The "where to buy" question is the single most important question you can ask in this business (it's much more important than "what to buy"), and I'd prefer to cut to the chase and offer those answers right up front by offering up a few hand-picked dealers. I don't want to saturate this site with dealer ads -- in fact, I've lost track of how much money I've turned down from dealers wanting to get on this site -- I just want to present a short list and say, "buy here," and get back to the business of discussing creative techniques for video production.

Coming soon: the "where to buy" text links at the bottom of any thread page (such as this one) will be geo-targeted for your particular location. I can only imagine how annoying it must be for our non-U.S. based readers to see dealer ads from Houston, Los Angeles etc. That'll change in the near future.
__________________
CH

Search DV Info Net | 20 years of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old June 26th, 2008, 03:38 PM   #7
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Chris, you have our full support. What you have done and continue to do with DVi is outstanding, invaluable and unbeatable value for money (i.e it's free!).

Delighted to see your interest in seeking UK sponsors. If you want details of a particular company you should NOT ask, feel free to PM me or contact me through one of my websites! ;-))

Best,

Ian . . .
Ian Stark is offline   Reply With Quote
Old June 26th, 2008, 04:54 PM   #8
Inner Circle
 
Join Date: Sep 2002
Location: Vancouver, British Columbia (formerly Winnipeg, Manitoba) Canada
Posts: 4,088
Chris: Based on the recommendation of Tim Dashwood, I can personally vouch for Hamilton Video and Sound in Hamilton, Ontario, Canada. E-mail or PM me for more info. Or just talk to Tim.
__________________
Shaun C. Roemich Road Dog Media - Vancouver, BC - Videographer - Webcaster
www.roaddogmedia.ca Blog: http://roaddogmedia.wordpress.com/
Shaun Roemich is offline   Reply With Quote
Old June 30th, 2008, 06:55 AM   #9
Trustee
 
Join Date: Oct 2006
Location: Antrim, Northern Ireland
Posts: 1,569
Chris,

Are Videogear.co.uk still a sponsor? They used to have banner ads, but weren't on the sponsors page.

Also, re. the country targeting. I think this is good, but some sponsors are applicable anywhere: e.g. I've bought from VASST, and I could buy a software download from Cineform without too much hassle, and there are probably other examples. It would be good to keep these guys visible for non-US forumers as well.
__________________
Irish Railway Videos on Youtube
Mike Beckett is offline   Reply With Quote
Old July 1st, 2008, 09:42 AM   #10
Inner Circle
 
Join Date: Jun 2004
Location: Belgium
Posts: 2,195
Nice to hear you're looking for European continent support too, Chris! I would really embrace that. We in Belgium, often have difficulties finding good dealersships with good prices and good services.
Mathieu Ghekiere is offline   Reply With Quote
Old July 2nd, 2008, 04:19 PM   #11
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Quote:
Originally Posted by Chris Hurd View Post
if you publish the report yourself and host it on your own blog / site / whatever, rest assured that Google will pick it up and people will find it.
Thanks for the advice, Chris. I've started that ball rolling and have today created a blog. I did have second thoughts as the company in question are now threatening me with 'unannounced visits to my home'! But you can read all about that elsewhere!

Ian . . .
Ian Stark is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > The DV Info Network > DV Info Net Announcements


 



All times are GMT -6. The time now is 01:21 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network