How can I get my HD100UA serviced at DVinfo.net

Steven Houser · February 9th, 2009, 12:09 PM

How can I get my HD100UA serviced

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I cannot get rid of the split screen problem so I want to send it for repair!

I called (800)582-5825
For service it tells me to call (800) 252 5722
Then it tells me to call (800) 252 5722
Then it tells me to call (800) 252 5722Then it tells me to call (800) 252 5722Then it tells me to call (800) 252 5722

I am stuck in a loop! I cannot figure out how to contact JVC for the repair..I did get an address but without speaking to someone I dont want to send my HD-100 to a factory with a note in it!

Any help would be greatly appriciated..
-Thx
__________________

Jack Walker · February 9th, 2009, 12:34 PM

You can go to the link below and send an email:
JVC Professional Customer Support

The correct number is (800)582-5825 from what I can tell.

I had to have service a while back, and the only way I could get anyone involved was to contact the company I bought the camera and they contacted the District Area Rep. I then was able to get ahold of someone in an office in the city with the repair facility who put the repair facility in contact with the district rep. After a few days, someone worked out a deal for me to send in the camera to the repair facility (different from the repair facility in my region) and the District rep followed up to make sure everything was taken care of.

Don Bloom · February 9th, 2009, 02:08 PM

Steven,
There is a JVC repair center that I used when I had my 5000U in Aurora IL. I can't find the card at this time but it's a walk in or mail in center. I used it a couple of time and they did a nice job and were quick about it as well.
IIRC it's on Jefferson St. . You can call and get an authorization number.

HTHs
Don

Jerry Jesion · February 9th, 2009, 04:00 PM

Stephen,
I ran into the same dilemma when I had to send mine in for warranty repair late last year. I wasn't happy about sending it in w/o talking to someone. Got the same run around and ended up getting an RMA etc. from the website and sent it in to the Aurora repair center. Didn't have any problems. The tech even called me about the problem.

Regards,
Jerry

Carl Hicks · February 10th, 2009, 11:54 PM

All:

The JVC Pro Service Center locations and the Service Request form can be downloaded at:

http://pro.jvc.com/prof/support/fscform.pdf

No proir RMA # is needed. Pack well, insure, and ship product to the center nearest you.

The phone # for Pro Customer Care is 1-800-582-5825. Hours are 9AM - 5PM EST.

Regards,

February 9th, 2009, 12:09 PM	#1
Steven Houser Regular Crew Join Date: Mar 2005 Location: New Castle IN. Posts: 178	How can I get my HD100UA serviced How can I get my HD100UA serviced -------------------------------------------------------------------------------- I cannot get rid of the split screen problem so I want to send it for repair! I called (800)582-5825 For service it tells me to call (800) 252 5722 Then it tells me to call (800) 252 5722 Then it tells me to call (800) 252 5722Then it tells me to call (800) 252 5722Then it tells me to call (800) 252 5722 I am stuck in a loop! I cannot figure out how to contact JVC for the repair..I did get an address but without speaking to someone I dont want to send my HD-100 to a factory with a note in it! Any help would be greatly appriciated.. -Thx __________________ __________________ Steven Lee Houser http://vimeo.com/testwork

February 10th, 2009, 11:54 PM	#5
Carl Hicks JVC America Join Date: Mar 2005 Location: McKinney, TX Posts: 516	Service Centers All: The JVC Pro Service Center locations and the Service Request form can be downloaded at: http://pro.jvc.com/prof/support/fscform.pdf No proir RMA # is needed. Pack well, insure, and ship product to the center nearest you. The phone # for Pro Customer Care is 1-800-582-5825. Hours are 9AM - 5PM EST. Regards, __________________ Carl Hicks JVC Professional Products Company

February 9th, 2009, 12:34 PM	#2
Jack Walker Trustee Join Date: Jun 2006 Location: Burbank Posts: 1,811	You can go to the link below and send an email: JVC Professional Customer Support The correct number is (800)582-5825 from what I can tell. I had to have service a while back, and the only way I could get anyone involved was to contact the company I bought the camera and they contacted the District Area Rep. I then was able to get ahold of someone in an office in the city with the repair facility who put the repair facility in contact with the district rep. After a few days, someone worked out a deal for me to send in the camera to the repair facility (different from the repair facility in my region) and the District rep followed up to make sure everything was taken care of.

February 9th, 2009, 02:08 PM	#3
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	Steven, There is a JVC repair center that I used when I had my 5000U in Aurora IL. I can't find the card at this time but it's a walk in or mail in center. I used it a couple of time and they did a nice job and were quick about it as well. IIRC it's on Jefferson St. . You can call and get an authorization number. HTHs Don

February 9th, 2009, 04:00 PM	#4
Jerry Jesion Regular Crew Join Date: Nov 2005 Location: Woodhaven Mi Posts: 105	Stephen, I ran into the same dilemma when I had to send mine in for warranty repair late last year. I wasn't happy about sending it in w/o talking to someone. Got the same run around and ended up getting an RMA etc. from the website and sent it in to the Aurora repair center. Didn't have any problems. The tech even called me about the problem. Regards, Jerry