Firewire port problem..

[John Mitchell]

I thought I'd fried my firewire port so I put it in for repair but the service came back saying it was fine. But they only tested with the switch set to DV (saying they had no way of testing the HDV mode!) and indeed the camera is recognised under Windows in this mode, but it will not recognise with the switch set to HDV - does anyone know if these are different firewire circuits in the camera?

[Jack Foster]

Hi John;
Windows installs the wrong driver for firewire HDV. You need to manually install the correct one. This webpage will guide you through it, althought it is talking about a DVHS driver and a Sony machine the principle is the same. The driver you want to install is the JVC Tape Machine driver not the Tape Machine jvc driver which is the one Windows installs automatically and does not work. http://www.hdvforever.com/hdv/hdrhc1/freecapture/

Jack

[John Mitchell]

I don't think that is the problem - Windows does not even recognise that I have connected the camera witht he switch set to HDV. I have successfully captured HDV before in Windows XP using CapDVHS and Avid so it isn't a driver issue.

[Keith Winstein]

Originally Posted by John Mitchell

does anyone know if these are different firewire circuits in the camera?

Yes, my understanding is that the DV-HDV switch does switch between an S100 Firewire interface and a completely separate S400 Firewire interface. We also fried the HDV Firewire on one of our HD100s and sent it off and JVC did repair it fine. So I'm pretty surprised that they said they couldn't help you -- it seems to be a pretty common kind of failure (especially given the sticky thread up in this forum). Maybe there was some kind of misunderstanding?

[Carl Hicks]

Originally Posted by John Mitchell

I don't think that is the problem - Windows does not even recognise that I have connected the camera witht he switch set to HDV. I have successfully captured HDV before in Windows XP using CapDVHS and Avid so it isn't a driver issue.

Hi John,

Please call JVC customer care at 1-800-582-5825, Monday thru Friday, 9 AM to 5 PM Eastern.

Regards, Carl

[John Mitchell]

Originally Posted by Carl Hicks

Hi John,

Please call JVC customer care at 1-800-582-5825, Monday thru Friday, 9 AM to 5 PM Eastern.

Regards, Carl

I'm in Australia so that would be a little far to send my camera, but thanks for the offer Carl:) Keith thanks for the info; not so much a misunderstanding as a 3rd party warranty repairer. They've only just started doing JVC cameras (JVC don't have their own repair department in Australia) - so it's back to the shop. I was a little surprised that the only way they have of testing the firewire port was to hook it up to a PC (and they don't have HDV software so they can't test HDV???)... I would have thought some kind of firewire analyser would have been essential.

Actually I just noticed that my locale had disappeared off my profile, so Carl had no way of knowing where I was. Strange I'm sure it used to be there - fixed now...