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August 8th, 2006, 08:06 AM
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#1 |
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Regular Crew
Join Date: Oct 2005
Location: Herning, Denmark
Posts: 45
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JVC service
Just wanna share a jvc-service-story.
The 7. of July we handed our camera in to a firmwareupgrade. Because it was one of the early models they could not update it at our dealer here in Denmark. Threfore it was sent to England I guess - and still has not returned to us... Latest update today was that they by mistake sent it to Sweden instead of Denmark. Really good service I must say. The camera gets to enjoy the world and I am just sitting here waiting.... |
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August 10th, 2006, 08:16 AM
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#2 |
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Regular Crew
Join Date: Oct 2005
Location: Herning, Denmark
Posts: 45
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It gets better...
Latest update...
The swedish office sent it back to England, so that the english office could send it to Denmark - so with a little luck I can have my camera back on next friday after six weeks. Thats quite "speedy" for at firmware update....:) |
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August 12th, 2006, 11:43 AM
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#3 |
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Regular Crew
Join Date: Nov 2005
Location: Vancouver BC
Posts: 119
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I'm sorry to hear about your unfortunate experience. That's a nightmare, but the overall experience will hopefully be soon forgotten when you receive your camera back. My experience with JVC Canada is, thankfully, much better. A short time ago, after a few hiccups with my camera, they went above and beyond for me and I can't say enough about their service. It was second to none. They were prompt, apologetic and quickly restored my trust in their product. I wish all my experiences with camera manufacturers were as good- sorry, Nikon!
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August 23rd, 2006, 11:00 AM
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#4 |
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Regular Crew
Join Date: Oct 2005
Location: Herning, Denmark
Posts: 45
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The end
I should probably tell how the story ended.
I received my camera after six weeks - to find out that they had forgot to put my SD card in the camera again. Then JVC England sended what they said was my SD-card, which it was not. It was just a new one without my settings on it... So much for happy endings... |
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August 23rd, 2006, 11:02 AM
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#5 |
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Obstreperous Rex
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This is why it's always a good idea to back up the contents of your SD card.
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August 23rd, 2006, 11:46 AM
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#6 |
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Wrangler
Join Date: Aug 2005
Location: Toronto, ON, Canada
Posts: 3,637
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...and why you are only supposed to send the body - without accessories - for the A update.
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Tim Dashwood |
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August 23rd, 2006, 11:50 AM
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#7 | |
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Wrangler
Join Date: Aug 2005
Location: Toronto, ON, Canada
Posts: 3,637
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Quote:
I've had nothing but positive experiences with JVC Canada. I sent my Nikon D70 in to Nikon a over a week ago for the recall on the BGLOD (Blinking Green Light of Dead) and I still haven't even heard if it has been entered into their system for repair! A very different experience.
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Tim Dashwood |
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December 3rd, 2006, 07:35 AM
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#8 |
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Major Player
Join Date: May 2005
Location: Portugal
Posts: 282
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Displeased with JVC UK
Just to share another JVC service experience... I sent my camera to my dealer in UK to make an update and correct an issue, the warranty didn't cover the service here in Portugal so I decided to pay the shipping costs instead of the service... wrong decision!! I also asked them to install the update that ables the battery info to be displayed on the VF, there is no A version in Europe but this is a similar one. Unfortunatly it works only with A/B batteries, my batteries are SWITT branded so no info is displayed.
I payed €50 to ship it to my dealer and €250 to get it back. When I asked them why I was charged €250 for a ground service they said it included pakaging and shipping costs to JVC service... ridiculous, the camera was covered by warranty and I shouldn't pay those costs. So, after a month waiting the camera returns. The issue was still there and it stoped working with the SWITT batteries because of low voltage. I decided to go to JVC service in Portugal. After 2 days it was repaired and working perfectly, I was charged only 2 working hours (€100) but they spent more then 8 just to correct the UK service mess. I'm really displeased with my dealer and JVC's UK service, unfortunatly there's not much that I can do but sharing my bad experience. I'm sending an email to JVC, I wonder what they have to say... |
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